Bilingual IT Support Analyst

Job Description

Position Summary

Hours: Monday - Friday, 7am-3:30pm ET

As a member of the IT Operations Team, the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations across Canada and at our National Support Centre in London, ON. The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates, remote troubleshooting and isolation of hardware, software and network issues reported by teammates and resolution of these issues.

This is a full-time position. Candidates must be able to work legally within Canada.

Qualifications

Education and Experience

• Post-secondary degree or diploma in Computer Science, Information Technology, or a related field
• Strong organizational, communication, and problem-solving skills

Technical Skills

• Experience supporting Windows, iOS, Android, PCs, mobile devices, printers, and related hardware
• Experience with Microsoft 365, Active Directory, Exchange Online, Intune, and Remote Desktop
• Experience supporting endpoint security and antivirus solutions

Other Skills

• Bilingual in French and English required
• Strong customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Organized, self-motivated, and able to manage multiple priorities
• Collaborative, solution-focused, and committed to improving the end-user experience

Additional Information

Salary Range: $55,000 - $60,000 per year

Applicants must be eligible to work in Canada.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.