Coordinator, Resource Management

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

The Coordinator, Resource Management supports the effective deployment, scheduling, and utilization of professional staff across the Southwestern Ontario region. Working closely with regional leadership, Human Capital, and office leaders, this role is responsible for maintaining the integrity of workflow and resource management data while supporting staffing decisions and operational planning. The position helps balance resource demand with available capacity, ensuring the right people are assigned to the right work at the right time.

Reporting to the Regional Managing Partner, the Coordinator serves as a key operational resource across the region, providing visibility into staffing capacity, utilization trends, workforce movements, and scheduling requirements. This role is highly collaborative and although we expect 5 days a week in office we are also flexible, regular travel throughout the region, exceptional attention to detail, and the ability to learn through coaching and mentorship.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Maintain the accuracy and integrity of workflow, scheduling, and resource management systems, ensuring engagement assignments, availability, utilization, and employee data are accurate and up to date.
• Coordinate the assignment of professional staff to client engagements based on availability, utilization objectives, skills, development opportunities, and operational requirements.
• Monitor resource schedules and staffing pipelines to identify workload imbalances, resource gaps, scheduling conflicts, and underutilization.
• Maintain visibility into current and future staffing needs across the Southwestern Ontario region and support forecasting activities.
• Generate and maintain utilization, capacity, and workflow reporting to support business planning and decision making.
• Act as a central point of contact for staffing requests and resource allocation inquiries from engagement teams and regional leadership.
• Support workforce planning activities by tracking onboarding, transfers, leaves of absence, secondments, and other workforce changes that impact resource availability.
• Collaborate with Human Capital to support workforce planning, staffing readiness, onboarding coordination, utilization reviews, and operational priorities.
• Monitor vacation schedules, overtime trends, and resource availability to support sustainable utilization and workload management.
• Ensure team members maintain accurate time reporting and support quality reviews of scheduling and workflow data.
• Support continuous improvement initiatives related to resource management processes, reporting, workflow management, and scheduling practices.
• Build relationships with team members and leaders across multiple offices to gain an understanding of service line needs, workflow practices, and regional operations.
• Travel regularly throughout the Southwestern Ontario region to support offices and strengthen understanding of local operations and resource requirements.
• Maintain flexibility to travel as required.

Skills and Experience

• Bachelor's degree or diploma in a related field is preferred.
• 2-3 years of experience in a professional services, workforce planning, operations, scheduling, project coordination, or resource management environment is considered an asset.
• Exceptional attention to detail with the ability to identify data discrepancies and maintain highly accurate information within workflow systems.
• Strong proficiency in Microsoft Excel and reporting tools, with the ability to analyze and interpret workforce and utilization data.
• Experience working with workflow management, scheduling, resource planning, PSA, ERP, or similar operational systems is preferred.
• Excellent organization and time management skills with the ability to manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with a proactive approach to identifying solutions.
• Willingness and ability to travel throughout the region on a regular basis.