Front Desk Assistant
About the Role
Working within the MRU Injury & Prevention Clinic, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This position supports the administrative work of the MRU Clinic during variable weekday shifts, typically from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for services including direct billing to Third Party insurers. The position supports the administrative needs of multiple independent practitioners who provide para-medical and medical services. This position also works collaboratively with the administrative front-end team including the Lead Administrator, Administrative Assistant and Flexible Employees and clinic manager.
Responsibilities
- Greeting and interacting with patients/clients at the reception desk
- Answering the telephone and scheduling appointments
- Billing for services including direct billing of services to Third Party insurance providers
- Performing closing & opening clinic tasks / procedures
- Completing tasks required next day operations including; initial appointments calls, providing directions to the clinic, explaining parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day.
- Completing mandatory Cyber-Security training
- Completing PCI training modules and compliance with PCI Cash Handling Policy
- Maintaining patient/client record privacy & confidentiality
- Other duties as necessary, including supportive training of new team members
Qualifications
- One-year Post Secondary education or completion of certificate or program
- Customer Service experience
- Administrative experience in medical, para-medical or other customer facing position would be an asset
- Experience with JANE.app and Direct Billing would be an asset