Customer Service Representative (Administrative Clerk)

About the Role

Verify and process invoices, receipts, and other financial documents for payment or reimbursement

Provide general administrative support, including data entry, filing, and document management

Investigate and resolve discrepancies or issues identified during reconciliation processes

Prepare and maintain accurate reconciliation reports for management review

Update and maintain inventory records and databases, ensuring accuracy and completeness

Handle incoming calls, emails, and inquiries, providing timely and professional responses

Collaborate with team members to ensure accurate and up-to-date documentation and back up of financial and no financial transactions

Identify opportunities for process improvement and contribute to the development of more efficient reconciliation procedures

Physically able to load and unload cases of beer, wine, spirits, and cider that weigh between 40 lbs (18 kg if you prefer the metric system) and 60 lbs (27 kg)

Additional responsibilities as needed

About You

Exceptional customer service skills

Excellent attention to detail and accuracy in data entry and reconciliation tasks

Exceptional organizational skills and the ability to manage multiple tasks simultaneously

Effective communication skills, both written and verbal

Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Bilingualism in French considered an asset

You must be eligible to work in Canada, and be a minimum of 18 years of age

You agree to submit to a Criminal Background Check, at your own expense, before commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice

What you need to know

You are required to be available Monday through Saturday open availability and additional occasional Sunday availability.

The rate of pay is $17.85 per hour (with an additional 8% in lieu of benefits, and an additional 4% for vacation pay)

Hours are not guaranteed but are scheduled in advance by the Manager. However, on occasion, you may be called in to work on short notice.

This job is part of a union, requiring payment of union dues which is currently 1.35% of your gross earnings

There is a world of opportunities at the LCBO

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities.

Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.

Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11 : 59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Union / Non-Union : Union Job Posting End Date : August 26, 2024The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.