Customer Service Representative

Your newpany

Our client is a mission-driven forcemitted to enhancing lives. As a global leader in healthcare solutions, they empower hospitals, clinics, and individuals with cutting-edge products and therapies. Their unwavering dedication lies in making a meaningful impact on patient care, and they are seeking exceptional individuals to join our team.

Your new role As a Customer Service Representative, you’ll be at the forefront of ourmitment to excellence. Your mission? To exceed customer expectations by providing top-tier service. Here’s what your role entails :

• First Point of Contact : You’ll be the friendly voice that customers encounter first. Whether it’s an order inquiry, a productplaint, or a general question, you’ll handle it with professionalism and efficiency.
• Problem Solver : From adverse events to shipment discrepancies, you’ll tackle it all. Your analytical skills will shine as you independently resolve moderatelyplex inquiries.
• Precise Documentation :

You’ll meticulously document customer needs, ensuring seamless processes and timely resolutions.

With your knowledge of transportation and supply chain dynamics, you’ll navigate the intricacies of product shipments, returns, and credits.

What you'll need to succeed

You have at least 1 year of experience in customer service, and you thrive on delivering exceptional service.

Your expertise in call centre operations sets you apart.

You understand healthcare products and their critical role in patient care.

Transportation and supply chain intricacies hold no mysteries for you.

Your verbal and written skills are impeccable.

You’re results-oriented and love tracking progress.

What you'll get in return