Housekeeping Manager

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown.

This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences.

More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out.

At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food / beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

What we are looking for :

Union Hotel is currently seeking a Housekeeping Manager to join our team. We seek to find Team Members who have a natural inclination towards going above and beyond, and who believe that small gestures can go a long, long way.

Our purpose is clear : to ignite ambition, to nurture confidence, and to empower many to defy convention and leave their own mark on the world.

Put simply, we seek people who zig when others zag. Help us build something exceptional!

You’ll fit in and stand out if you have the below skills / capabilities :

• 2 + years of managerial experience in housekeeping in a Hotel or related industry.
• Post-secondary degree / diploma in Tourism or Hospitality is an asset.
• Strong verbal and written communication skills.
• Excellent organizational, technical, analytical, and problem-solving skills.
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details.
• Is able to endure an abundance of physical movements in the performance of job duties.
• Working knowledge of Microsoft Word and Excel.
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
• Experience in financial management for a housekeeping department is an asset.
• Experience working in a unionized environment will be considered an asset.
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

Just some of the reasons you’ll love being part of Union Hotel :

• Advocates for the independent thinker, Union Hotel strives to lift up our team members through professional development, mentorship, leadership training and educational support.
• Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
• Walking distance from Union Station, you will love working in the heart and soul of the city.
• A warm environment where diversity is valued, and individual aspirations are fulfilled.

Key Responsibilities :

The Housekeeping Manager is an inspirational leader who ensures team members comply with Union Hotel’s high standards of cleanliness and sanitation protocol while seizing every opportunity to go above and beyond for our guests.

Are you the one for Union Hotel?

• Manage the day-to-day activities of the Housekeeping team.
• Enforce hotels standards, policies, and procedures to the Housekeeping team.
• Be a department leader who motivates and mentors all housekeeping team members.
• Ascertain staff training needs and provide such training.
• Manage departmental budget and expenses.
• Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department.
• Operate well under pressure while exercising good judgments and focusing attention on details.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections.
• Develops and maintains a deep cleaning schedule and room cleanliness program.
• Inspects or delegates inspections of all guestrooms cleaned by room attendants.
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team.
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use.
• May serve as "manager on duty" as required.

If you are an experienced leader with a passion for hospitality, creativity and contributing to creating memorable guest experiences, we invite you to apply with your resume and coverletter.

Union Hotel is part of a family-owned Canadian hotel investment, development, and management company. Our portfolio includes internationally branded full and select-service hotels to independent and boutique hotels throughout Canada.

Our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day.

Together, we are dedicated to delivering exceptional experiences by living our core values : Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

As we continue to grow, our mantra You Matter , resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

The Serious Stuff

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.