Conseiller aux réclamations - Lignes personnelles

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Claims Advisor to join our team in our Montreal office!

As a Claims Advisor, you will be responsible for processing clients’ claims by reviewing relevant policies, investigating losses, conducting coverage analysis, and reporting losses to the insurer.

You will also be responsible for liaising between the client and the insurer to guarantee maximum satisfaction and maintain good relationships with both parties.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Claims Advisor

• Review the relevant policy and report loss to the insurer, upon notification of a new claim.
• Settle and manage claims below the insured’s deductible.
• Investigate cause of the loss.
• Confirm coverages included in insurance policy.
• Review all claims documentation.
• Estimate damages and losses suffered to settle the claim, appoint vendors as necessary.
• Conduct claims and coverage analysis, recommend solutions to coverage issues.
• Negotiate payments and reimbursements with the insurers on the client’s behalf.
• Update the client on the status of the claim as required.
• Enters and maintains current and accurate information in our electronic file system.
• Maintains current and accurate files and documentation for each claim.
• Prepare and update loss bordereaux.
• Build and maintain excellent working relationships with adjusters, insurers and suppliers.
• Conduct monthly meetings with client to provide update on active claims.

Our Ideal Candidate

• Minimum three years’ experience in the insurance industry.
• A claims adjuster’s license issued by the Autorité des marchés financiers.
• Experience in handling personal lines claims.
• Excellent knowledge of coverage and good analytical skills.
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Québec.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America.

The firm has a team of more than 1400 professionals located in 27 offices across the country. Our employees have free rein to demonstrate their creativity, leadership, and entrepreneurial skills since we believe in each one of them.

BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch : follow us on to get privileged access to our activities and see our other job opportunities.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all.

The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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