Customer Service Representative
We are looking for customer service agents living in British Columbia and / or Quebec needed to take inbound customer service calls for our travel insurance client.
This is a home-based opportunity. Selected candidates will be required to complete and pass live virtual training. Qualified individuals will work as independent contractors choosing their own schedule based on availability.
Hourly Rate : $22.00
Responsibilities
- Provide telephone support for e-commerce and insurance clients
- Provide new quotes to customers inquiring about the purchase of insurance
- Increase sales by offering additional products through effective up-selling / cross-selling techniques
- Make changes to existing policies such as processing cancellations or refunds of purchased policies
- Interpret policies and provide benefit information to customers
- Provide timely, accurate, and efficient information
- Ability to navigate multiple computer screens while assisting the customer and entering data in various platforms
- Provide knowledgeable, friendly, and eloquent customer service
Qualifications
- At least 1 - 3 years' of relevant work experience
- Must reside in British Columbia or Quebec, Canada
- For British Columbia residents you must have a valid / active Unrestricted Level 2 General Insurance Agents License.
- For Quebec residents you must have a valid / active Accident & Sickness Insurance License issued by the AMF (Autorite des Marches Financiers) and have completed the civil code course.
No insurer sponsorship required.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Must have a Windows 10 or 11 computer which will need to pass the clients minimum requirements. MAC computers are not compatible
- Must have a hard-wired high speed internet connection (no WIFI)
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