Customer Service Representative
Description :
Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions.
Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.
Responsibilities :
- Serve visitors by greeting, welcoming, and directing them
- Answer, screen and forward incoming phone calls
- Take messages
- Receive, answer and sort emails
- Communicate with sales leads
- Provide accurate, valid and complete service information
- Conduct follow-ups
- Enter records of customer interactions
- Collect payments
- Meet weekly sale targets
- Schedule appointments and classes
- Manage group class attendance lists
- Handle complaints, provide appropriate solutions and alternatives
- Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.
Requirements :
- Bilingual (French & English)
- Ability to work in a high paced environment
- Proven customer service and sales experience
- Excellent communication skills both written and verbal
- Strong phone contact handling skills and active listening
- Ability to adapt / respond to different types of charactersSolid problem solving skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient with Word, Excel etc
- Good team player
- Autonomous
- Available to work afternoon, nights and weekends
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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