Customer Service Representative
Come and join our Mapei team. We will take care of you :
Work-family balance
Group insurance & Pension plan with company contributions
Employee Assistance Program
Years of Service Recognition Program
Referral program (because there is no one better than you to make the company known)
Sick days
Social activities
Employee discount to build your future
Under the responsibility of the Director of Sales - Western Canada, the position holder follows up on all customers’ requests.
Main tasks and responsibilities of the position :
- Answers customer calls and inquiries;
- Takes the customers' orders and enters the data on AS400 or Webgate;
- Calls / Emails customers to confirm orders and the delivery dates according to the production plan and customer needs;
- Submits the special requests or particular specifications to the Purchasing Manager
- Works in cooperation with the Shipping department in order to get and give accurate information on the deliveries
- Matches the purchase orders, the bills of lading and the invoices
- Issues the correct charge code on transportation invoices and does the re-invoicing, if necessary
- Notes the complaints from customers, distributes the information to the people concerned and does a follow-up on the answers with these customers
- Issues credits and returns based on investigation, preparing paperwork for processing
- Communicates with the Director of Sales, Business Development Managers, Warehouse manager and Customers relative to stock availability and possible substitutions
- Customer complaints from external customers, does all the associated clerical work
- Overseas and applies order entry and verification of pricing programs
- Coordinates activities follow up with other employees at the plant to meet schedules
- Any other related tasks.
Requirements :
- High School Degree and 3 years of experience in a similar position
- Very good spoken and written English
- Proficient with Outlook and AS400 (an asset)
- Very good mathematical aptitudes
- Good knowledge of MAPEI products, Windows environment, and quality standards
- Adaptation capacity
- Curtesy and discernment
- Can learn rapidly
- Can work under pressure
- Personal integrity
- Interpersonal relationship
- Detailed (rigorous)
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