Customer Service Representative

Groupe Robert is currently looking for a Customer service Agent for its Boucherville Terminal.

Your responsibilities will be as follows :

• Process orders received by fax or e-mail
• Data processing
• Answer customers and drivers answers
• Provide exceptional customer service
• Complete follow up of pick-ups and deliveries
• Coordinate operations at the local level and through the various Robert terminals to optimize the customers, shipments follow up
• Efficiently be up to the clients needs
• Produce and fill in different types of documents
• Other administrative tasks

In order to join Groupe Robert's team, you must have :

• Minimum 3 years experience in customer service in the transportation field (mandatory)
• Bilingual, French and English
• Mastering customer approach
• Able to work under pressure
• Trip sheet knowledge
• Good computer skills
• Team spirit, resourcefulness and work autonomy
• Concerned about client satisfaction
• Promptness and attendance
• Capable of working in an evolving demanding milieu

Groupe Robert offers you :

• Environment focused on teamwork
• Interesting professional development opportunities
• Group insurance and fringe benefits
• Corporate discounts
• Systems and equipment at the cutting edge of technology
• Company demonstrating agility, efficiency and innovation
• Safe environment (trainings, certifications)

Schedules