General Manager

At Freehouse Collective, we believe that good hospitality is seen, and great hospitality is felt. Because of this belief, we aspire to make people feel at home in our house.

We often refer to ourselves as publicans, defined as a person who owns or manages a pub. From a social perspective, when you consider pubs (or free houses) as community centres, publicans are a neighbourhood's steward the emcee and host to social connections.

Our culture is a collective affinity for meaningful, thought and conversation provoking topics influenced by design, music, art, sports, and travel.

A constant appetite for culture and deeper learning is what attracts talent to our group. It’s what keeps them engaged. It’s what inspires us to grow.

General Managers at Freehouse embody this spirit and act as the connective thread between front of house and back of house so that the guest experience is effortless.

They are responsible for the overall health of the business including hiring, training, and retaining a team of people who are passionate about service.

Our GMs are supported by a veteran team of Directors, each responsible for a unique piece of the business. Directors work with and develop GMs with the aim of setting and achieving business goals, making space for personal growth, and energizing staff.

Responsibilities

The General Manager directly contributes to the overall success of the business and its people. You will be responsible for attracting, retaining, and developing a team that delivers on our mission to entertain the promise of effortless hospitality.

You will drive the business processes, community engagement, and strategic planning that make your location a profitable, sought-after brand.

You believe that good hospitality is seen, and great hospitality is felt. Because of this belief, you aspire to make people feel at home in our house.

You will manage the business with pride, empathy, enthusiasm, and an entrepreneurial attitude in an effort to fully realize its potential as well as the personal and professional potential of its people.

Requirements

• 1-3+ years of management experience
• Appropriate licenses and / or certifications
• Self-evident team player and a proven ability to coach, develop, and inspire others
• A passion for service, empathy for the well-being of others, and an appetite to energize social and cultural connections
• Ability to manage budgets, forecasts, and business processes
• Confidence in upholding high standards in product, space, profit, and experience
• Invigorated by our core values and the prospect of evolving culture

Being part of the Freehouse Collective team comes with perks :

• 35% off at Bomber Brewing
• 50% off on Food at Freehouse Collective
• 20% discount at Barber & Co
• 40% discount on facials at Plain Jane Skinbar

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