Field Service Technician

Description

Internal Job Title : Machine Technician Job Type : Permanent, Full time Location : Vancouver-Surrey, British Columbia Work Model : On-site Deadline for Submissions : Monday, May 28th

Position Summary As a Machine Technician in our ID Systems group, you will work directly with our customers to maintain and repair their border management systems, including hardware and software installations and creating documentation.

Your work will directly impact the way people flow through borders both at home and abroad. What We Can Offer You

• Compensation : We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes :
• An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
• Best-in-class health, medical and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
• Career : As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities.

At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.

Culture : Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN.

Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Monitor the customers operations and perform basic hardware repair and maintenance of workstations, high-speed and desktop automated printers, laminators, power supplies, UPS batteries, etc. as required;
• Triage customer issues and perform1stlevel support for hardware, software and basic networking problems. In addition to that, you will primarily be maintaining, supporting and performing repairs, both preventative and reactive, on specialized custom-built high-speed printers.
• You’ll ensure that all issues are addressed, escalated (if needed), and resolved within the parameters of CBN’s contractual service level agreement;
• Become a SME for the entire solution and the high-speed printers and have acquired the skills and knowledge that will allow you to travel independently to customer sites to troubleshoot, plan and perform hardware and software installations, and create documentation that will grow the existing knowledge base;
• Travel to customer sites to perform preventive maintenance and repairs, and liaise directly with customers
• Various other duties and responsibilities.

Qualifications Knowledge and Experience

• Formal education in electrical or mechanical engineering
• 2-3 years of experience providing client-facing technical support

Skills and Abilities

• Customer service focused
• Passionate about technology and learning
• Good problem solving skills
• Ability to work under pressure

Mandatory Requirements

• Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
• Valid passport
• Ability to travel to customer sites

About Us CBN designs and develops industry leading solutions for the following domains : Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming.

To learn more, visit . As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population.

We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.

If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.