Field Service Technician

Mettler Toledo is seeking to hire a Field Service Technician who will be responsible for troubleshooting and repairing industry related products, perform calibrations and preventative maintenance duties, in the city of Vancouver and surrounding areas.

As a Field Service Technician, you will also resolve first line customer service issues and accurately complete documentation and service reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Troubleshoot, install and repair all Mettler Toledo Products within Business Area
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment in the field to satisfy customer and enhance service profitability
• Participate in Service sales opportunities and assists with promoting service products
• Ensure tools and test equipment are properly maintained and calibrated
• Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists in order to support the needs of customers and to develop technical product knowledge
• Provide technical solutions consultant and application support to the customer and sales team, to include technical review of sales orders;
• Interface with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls
• Responsible for or assist with project management activities
• Assist in effort to modernize, upgrade and convert customer existing equipment
• Insure vehicle service and maintenance requirements are met

What You Need to Succeed :

• Minimum 2 year college diploma in Engineering / Electronics / Instrumentation Technology and / or Computer Science
• Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace.

Working knowledge of Production packaging environments in the food industry is beneficial.

• Experience working within a customer facing service environment is a plus
• The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)
• Willing to work overtime and up to 50% overnight travel
• Must be available to work flexible hours and provide on-call standby on a rotational basis
• Must possess a Valid Driver's License
• Must be open to acquiring an Ontario "DZ" commercial driver's license
• Ability to travel within Canada and the U.S.
• Must be legally entitled to work in Canada

Our Offer to You :

• Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler-Toledo :

A Passion for Precision Working at METTLER TOLEDO means making a significant positive impact through innovation.Our instruments are detecting, measuring, and weighing everything from nectar in an ant to asteroids from space.

From the infinitely small to the largest of vehicles or airplanes, we are the leaders across our categories. We believe that everyone can make a difference.

By joining our team, you can make a major contribution to our Company’s global progress and success. Together, we will lead with exceptional innovative solutions and services for our customers.

If you are passionate about precision, accuracy, and quality, come on board and join our One Team!