Factory IT Support Analyst

AZAD Technology Partners is seeking a Factory IT Support Analyst for a full-time, W2 Contract position based in Denison, TX.

Schedule : Full-time, 40 hours / week, On-Site

Assignment Duration : 12 Months with possibility of extending.

Compensation & Benefits : Compensation is between $30.00 - $35.00 hourly. Benefits include Co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, and 401k, as well as the option for Paid Time Off (dependent on amount requested).

Education & Experience Required :

• Candidates must have a Computer Science or Manufacturing degree, and / or 2 years IT factory-facing experience.
• 1-2 years demonstrated experience working in a manufacturing environment or equivalent experience.

Required Qualifications :

• Strong communication skills and ability to provide a positive customer support experience.
• Demonstrated strong teamwork skills and ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT solutions or resolution to issues.
• Ability to work independently and manage one's time.
• Strong problem-solving / troubleshooting skills including a base understanding of PC configurations, images, and software installation practices across a variety of devices.
• Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; must understand Microsoft Office Suite and be able to install / configure applications.
• Working knowledge of Microsoft Active Directory managing related organizational structures.
• Ability to reset passwords, create accounts, and manage groups.
• Basic understanding of networking skills and understanding factory firewall topologies and architectures.
• Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely.
• Job requires extensive active movement throughout the plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment.
• Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required.
• Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends.

Top Candidates will also have / Nice to haves :

• 1-3 years' experience with manufacturing applications (such as SAP, PINpoint, or Lincoln Checkpoint / Weld Sequencer).
• 1-3 years' experience with Microsoft Applications (such as SharePoint, PowerBI, PowerApps, PowerAutomate, Excel, etc.).
• Working knowledge of Cisco network hardware and software.
• General networking skills, such as TCP / IP settings on a PC, Cat5 Wiring, some knowledge of how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other networks.

Major Purpose :

The Factory IT Support Analyst Role provides a unique opportunity to support a multitude of initiatives for site-based manufacturing systems and applications within the Resource Industries Operations & Products Division (RIOP).

This role provides on-site factory, application, and data support for the Denison, TX facility as part of the Tracked Products group.

The primary function of the role is to provide 1st line Factory / Facility systems & infrastructure support while being the liaison between the facility and additional IT groups within the client.

Additional opportunities will range from Cybersecurity, Application Development, Data transformation, and visualization.

It's a great way to develop skills you can use for future roles while being close to where client product is built and learning aspects of the manufacturing and product development areas.

About Us :

AZAD Technology Partners values diversity - in backgrounds and in experiences. Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve.

AZAD Technology Partners is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work.

AZAD Technology Partners is an equal opportunity employer that considers and employs qualified individuals based upon job-related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age, or any other status protected under applicable local, state or federal law.

AZAD Technology Partners takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans.

AZAD Technology Partners is a Certified Minority Owned Business and OFCCP compliant.

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