IT NETWORK SUPPORT SPECIALIST

Anatolia is a Canadian company with a global presence. Anatolia’s head office is in Canada, and they have an office and a world class manufacturing facility in Türkiye.

Anatolia is a leading importer, distributor of ceramic, stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada.

Recently, Anatolia has stepped into the porcelain slab market with the largest investment in porcelain production in the world today.

Anatolia was a winner of Canada’s Best Managed Companies program in 2018 and requalified in 2024 to maintain its status as a Best Managed Platinum Standard company.

Anatolia products are sold around the world. In Canada, Anatolia sells product under various brand names at big box retailers like Home Depot .

In the U.S. at retailers like Menards , Lowes . Based in Vaughan, Anatolia is a privately owned 100% Canadian corporation that is growing rapidly.

Currently we are looking for an eager, motivated IT Network Support Specialist to join our team.

Position Summary

The Specialist IT Support is responsible for providing critical IT support at Vaughan office. As the Specialist IT Support at Vaughan, this role works closely with other IT team members and will assist the Network Administrators for monitoring, maintaining, supporting and troubleshooting all IT infrastructure related network (LAN / WAN / Wireless LAN), cybersecurity protection, hardware equipment (desktops / laptops / printers / RF scanners etc.

security camera and alarm systems, phone system and software applications at Vaughan office.

Duties & Responsibilities

• Provide primary IT support to resolve issues for users in Vaughan, Canada office.
• Monitor system health, proactively identify potential issues and notify network administrators.
• Install, configure and troubleshoot desktops / laptops, RF scanner, printer, and software applications.
• Assist the Network Administrators on the set up of servers and network devices.
• Ensure all supported software programs are maintained and utilized properly.
• Maintain IT assets inventory for Vaughan sites and keep it up-to-date at all time.
• Help other sites (US, Turkey, China, etc.) on assigned support tasks.
• Participate in new system solution implementations, including training of the end users.
• Reasonable availability during off hours for troubleshooting and support is required.

Ideal Qualifications

• Proficiency in all Microsoft Office suite (e.g. Excel, PowerPoint, Word etc.)
• University degree in Computer Science or related discipline.
• Extensive experience supporting / troubleshooting MS Windows and Office applications.
• Experience with Server / Network / PC hardware / application support.

Technical & Soft Skills

• Advanced level of knowledge on PC / Printer / Windows installation and configuration and troubleshooting.
• Intermediate level of knowledge on user management in Microsoft Active Directory and Office 365.
• Intermediate or basic level of knowledge on LAN / Wireless LAN / WAN configuration and troubleshooting.
• Ability to work independently with little supervision in a self-managed team environment.
• Ability to manage multiple priorities, ensuring deadlines are met on time and on budget.
• Self-motivated and directed, with keen attention to detail.
• Excellent communication and interpersonal skills.

Nice to have skills :

• Advanced level of knowledge on LAN / Wireless LAN / WAN configuration and troubleshooting.
• Advanced level of knowledge on cybersecurity and controls.

Working Conditions :

• Office environment with prolonged sitting and working at computer station ·
• Occasional time spent in a warehouse environment with fluctuating exposure to varying temperatures and noise
• Occasional overtime and requirement for on-call

We thank all applicants for their interest however only those meeting the minimum required criteria will be interviewed.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

Anatolia is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia will work with applicants to meet accommodation needs that are made known in advance.

Interested applicants should submit their updated resume and application form on or before the posting deadline closes.