We are seeking a customer-focused and adaptable Bilingual Customer Service Representative to join our client in the financial services industry.
The ideal candidate will be fluent in both French and English and will work within the Advisor Service Centre on a rotating shift schedule.
This role involves delivering outstanding service to clients and colleagues across Canada, ensuring their inquiries are addressed promptly and professionally.
This role includes 3 weeks vacation, 100% employed paid benefits, a hybrid working model, RRSP contribution and more!
Roles and Responsibilities
- Deliver outstanding customer service to investment advisors, support teams, and investors through inbound contact center interactions
- Address inquiries regarding investment strategies, products, and services
- Work closely with internal teams to ensure prompt and effective resolution of client requests
- Represent the company with professionalism, providing precise and clear information
- Track and report on client inquiries to ensure consistency with service standards
- Other duties as required
Qualifications and Skills
- A completed degree and diploma
- Fluently Bilingual in English and French
- Strong communication skills, both oral and written
- Ability to thrive in a collaborative, inclusive, and fast-paced environment
- Passion for delivering an exceptional client experience
- Strong problem-solving abilities, with attention to detail
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