Department Sales Manager Fashion/ Apparel South Calgary

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a leader in sport fashionapparel. We are always looking for knowledgeable and talented merchandisers and customer-focused talent.

Do you need to be a scratch golfer? No!You will have an interest in the game and, if you want to improve it, we knowall the right people to help!

We work together in a highly professionalenvironment, spreading passion for the game, giving our customers the bestadvice, equipment, current technical fashion, club repair, services, andaccessories.

Our retail stores are a paradise.

Job Title : DepartmentSales Manager Fashion Apparel

Reports To : Store General Manager

As Golf Town’s Department Manager of Fashion Apparel and Footwear, you will be responsible for telling a fashion story of golf throughvisually appealing product presentation and ensuring timely merchandise flowfrom the stock room to the floor.

You are accountable for ensuring anexceptional customer experience, for up-to-date staff training and day to dayoperations.

We believe in driving sales through a visual experience backed upby the most friendly and knowledgeable service advisors and managers.

SUMMARY OF JOBRESPONSIBILITIES :

• MerchandisePresentation
• Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
• Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
• Ensures accuracy and timely completion of price changes and price identification in designated area.
• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
• Handle special order follow-up, i.e. vendor and customer contact.
• CustomerService
• Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Model customer service for associates and promote sales whenever interacting with associates and customers.
• Ensure customers are accurately informed of daily advertising and promotions.
• Training
• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.
• Leadership :
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Participate in annual performance evaluations for department associates.
• Lead informative and motivational daily huddles.
• Operations Management :
• Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
• Walk the floor regularly to manage the floor for daily MOD responsibilities.
• Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

Skills,Education, Competencies :

• 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
• 1-3 years of clothing / apparel merchandising is required
• Previous management experience would be an asset
• Affinity for luxury sport apparel and an interest in golf
• Strong communication skills and sound judgment
• Prior clothing merchandising and stock planning responsibility required.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
• Creative, innovative, energetic, and enthusiastic

Work Hours :

• Flex schedule - some weekends and evenings.
• Work varied shifts, including weekends and holidays.

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