Cross Functional Lead

As a crossfunctions lead you should act as a Single point of contact for theexecution of ITIL Processes like incident managementproblemmanagement change management etc.

designed for a singleCustomer oras per SIAM framework in MultivendorEnvironment

Capableto connect update and manage discussions with theCustomer and otherService providers / Vendors for all inscope infrastructure relatedtechnical services viz.

Networking ServersVMwarestorage.

• Capableto drive and collaborate with multiple stakeholders on day to dayoperations to bring in coordination across the technicaltowers
• Leadthe ITIL Process resources to achieve the Process KPIs andServiceleveltargets.
• Actas a crisis manager during the occurrence of critical incidentsguide Proactive problem management address critical issues to avoidchange failures ensure uptodate maintenance of CMDBachieving theAvailability and capacitytargets
• Ensuringthe Process adherence meeting the Quality norms ofWipro and theCustomer
• Drivingthe internal audits define and drive service improvement programsbased on the external auditfindings
• Reportthe Customer on all Process areas as per the Contractualagreements.

Requirements

Experience / Skills :

• 14YEARS Experience in ITSM practice in managing various ITILprocessroles viz. Incident manager Problem manager Change managerAsset andConfigurationmanager.
• ITILV4 MP / ITIL
• 2011Expert / ITIL 2011 Intermediate Certified SIAM Foundation / ArchitectCertification
• GoodKnowledge of ITSM Tools; ServiceNow Remedy HPSMetc.
• Capabilityto deliver ITILTrainings
• Excellentteam management skills and interpersonalskills
• Excellentpresentation skills verbal and written communication skills andfacilitationskills
• Gooddocumentation and process flow diagrammingskills
• Graduateor Postgraduate in Management / Engineering / Computersciences
Il y a 20 jours