Remote Canadian customer service for certified packagingprofessionals

This is a remoteposition.

We are seeking seven highly skilledRemote Certified Packagingprofessionals based in Canada fluent in both CanadianFrench and English to join our team.

This fully remote workfromhomeposition involves customer support for a premium client in themedical field specifically in pharmaceutical services.

Your role iscrucial in ensuring that pharmaceutical packaging processes meetthe highest standards of quality andcompliance.

Summary ofResponsibilities :

You will be thefirst point of contact for customers regarding order managementproduct and service complaints adverse events and generalinquiries.

You will be responsible for the initial intakedocumentation and distribution of customer needs. The role requiresindependent resolution of moderately complex inquiries and theinvestigation of issues related to shipments returns credits andorders.

EssentialDuties andResponsibilities :

• Serve as the firstpoint of contact for all customer inquiries and product / servicecomplaints via phone fax email oronline.
• Handle order entry for homepatients andclinics.
• Thoroughly document all inquiriesin accordance with companyprocedures.
• Redirect complex or specializedconcerns
• Expedite customer orders asrequired.
• Investigate and resolve issuesrelated to shipment of products returns credits andorders.
• Meet assigned targets related toorder and callmanagement.
• Process and issuecredits / returns.
• Set up new patients following theoutlined onboarding process and maintainrecords.
• Build relationships withcrossfunctional teams andclinics.
• Maintain patientprescriptions / records and attend all required Customer Caremeetings / training.
• Adhere to company proceduresrelated to complaintmanagement.

Requirements

Education / Experience :

• Required : High schooldiploma.
• Preferred : Bachelor s degree in life sciences health sciences or relateddiscipline.
• RequiredExperience : Minimum of 2 years in customerservice.
• PreferredExperience : 5 years in customer service preferably within the healthcarepharmaceutical industry and a basic knowledge of broad supply chainactivities.

Skills / Qualifications :

• Required :
• Exceptional verbal and writtencommunicationskills.
• Ability to thrive in a fastpacedenvironment.
• Strong analytical and businessproblemsolvingskills.
• Strong organizational andinterpersonalskills.
• Ability to ask the rightquestions and leadconversations.
• Ability to interact effectivelywith all levels of professionals including RNs medicalprofessionals andpatients.
• Strong multitasking skills andorientation towardsmetrics.
• Bilingual in Canadian French andEnglish (written andverbal).

TrainingProgram :

• Duration : Five weeks of paid training starting inSeptember.
• Format : Fullyremote / workfromhome.

Internet andHardwareRequirements :

• Internet : Broadband connection with EthernetbasedLAN.
• Processor : 1.8GHz or higher (64bitpreferred).
• RAM : 8GB orhigher.
• Storage : Minimum 10GBavailable.
• Resolution : 1920x1080preferred.
• Headset : Wired USBheadset.
• OperatingSystem : Windows 10 or higher Mac OSX 11 orhigher.

If you are adedicated and compassionate Customer Care Representative withexperience in pharmaceutical packaging and are excited tocontribute to a dynamic team we encourage you toapply.

Training begins inSeptember we look forward to welcoming you onboar

Benefits

• Home BasedWorking
• Project basedopportunities
• Longtermcooperation
• Learning opportunity in an internationalenvironment
• Careerdevelopment
• Gamification program (which brings extrabenefits)
Il y a plus de 30 jours