Remote Offres d'emploi - Québec, QC

Bilingual Customer Service Representative (Loyalty Program)

Location : Remote

Salary : $18-$20 / hour, with potential increase after 3 months (performance-based)

Start Date : April 7, 2025

Open end contract role with high possibility of extension

Operational hours

Monday to Friday : 8 AM – 10 PM (ET), Saturday : 8 AM – 7 PM, Sunday : Closed

You will be scheduled to work 5 days a week, with 7.5 hours per day.

Rotational shifts will be provided 6 months in advance. Full availability during these hours is required. Fully availibity required for any given schedule .

Are you passionate about providing exceptional customer service? Are you fluent in both English and French and ready to thrive in a fast-paced, remote environment? If you have call center experience and are excited about joining a global leader in loyalty programs, we want to hear from you!

This is a fantastic remote opportunity for bilingual individuals who are eager to help customers and grow within a new department

Important : Employees must have a personal PC and camera available for training. Company equipment will be provided at the end of the training period.

Advantages

Remote Work : Work from anywhere in Canada and enjoy the flexibility of a home-based position.

Competitive Pay : Earn $18-$20 / hour with the opportunity for a performance-based increase after 3 months.

• Bonus Opportunities : Earn additional rewards based on performance metrics such as call handling, quality, and adherence.
• Recognition Program : Collect points to redeem for gift cards and other rewards.
• Career Growth : Gain permanent employee status and unlock opportunities for further promotions and training on other programs.
• Full Benefits (Upon Conversion) : Including 100% employer-paid healthcare, pension plan, Employee Assistance Program (EAP), paid leave, vacation, and additional care days (birthday off!).

Responsibilities

Qualifications

Summary

Simply update your resume and apply via the link provided or send it directly to tahina.renord@randstad.ca with the subject line “French Bilingual Customer Service Representative - Loyalty Program.”

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.