Bilingual FRENCH Customer Service Representative

Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment?

Are you bilingual in French and English? Then we have the role for YOU!

Randstad is looking for a Bilingual French Customer Service Representative to work for a well-known retail corporation in the Mississauga area.

This is a contract full-time position, working for a well-known company in the Mississauga area. To find out more, read below.

Type : 3 month Contract

Start Date : November 18th

Hours of operation : Monday - Friday 9am-5pm

Salary : 50-55k

Location : Mississauga (Britannia Rd W & Hurontario St)

Hybrid work environment

Working for a large, well-known company

Advantages

• Regular business hours (no evenings or weekends)
• Hybrid work environment
• Opportunity to get your foot in the door
• Wellness Wednesday
• Working on a close team
• Mississauga location

Responsibilities

Job Duties of a Bilingual French Customer Service Representative are, but not limited to :

• Responding to and resolving customers inquiring and concerns
• Dealing with any conflict or challenges that have been identified by customers
• Working with the stores to investigate customers concerns and creating an action plan to resolve the issue
• Providing compensation for the customers, documenting all important information into the system
• Working as a team to come up with the best resolution for each conflict
• Providing feedback to upper management and partners
• Providing top-notch customer service on every call

Qualifications

• Bilingual in French and English (oral and written)
• Customer Service experience (min 1 year)
• Escalation experience is an asset
• Organization and time management
• Quick thinking and creative
• Team player

Summary

If this Mississauga Bilingual French Customer Service Representative role sounds like something that interests you, apply today!

1) Apply online

2) Send a copy of your resume to "[email protected]" and mention "Mississauga (Retail) Bilingual Customer Service Representative Coordinator"

Looking forward to hearing from you. Please note that due to a high volume of applicants, we will only be reaching out to those that are qualified.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.