Bilingual Customer Service Representative/Order Management-HYBRID

Company :

Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment.

They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

PERKS :

• Benefits : Medical, Dental, Vision
• Pension Plan and RSP matched by company 3%
• Excellent salary and great place to work
• Life Insurance. STD, LTD
• Gym membership with Goodlife
• Tuition reimbursement
• North American Training Academy
• Holiday parties and other monthly social events
• Open door management that promotes employee trust and autonomy

Responsibilities

Job Summary :

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders.

In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

Responsibilities :

• Order management of assigned customer accounts including quotes, order entry, order follow up
• Maintain a good image of the Company and build good relations with internal / external customers in handling their queries, complaints, etc.
• Inform clients about services and products available, and make recommendations where possible
• Handle disgruntled or dissatisfied callers in a courteous and professional manner. Strive to resolve client issues on the first call without escalation.
• Prepare and distribute open order reports to all impacted stakeholders. Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information.
• Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution
• Expedite customer orders at customers request and whenever possible
• Participate in customer collaboration meetings

Qualifications

Skills and Abilities :

• A minimum of 3 years of full Order Management
• Must be Fully Bilingual English and French
• Strong customer service and troubleshooting skills
• Computer literate, including effective working skills of MS Office and Lotus Notes
• Exceptional conflict resolution, negotiation, and objection handling skills
• Customer Focus
• Excellent interpersonal skills
• Teamwork
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Il y a plus de 30 jours