Member Services Rep

Benefits / Perks

• Career Growth Opportunity
• Competitive Compensation
• Complimentary Crunch Gym Membership
• Discounts on services, products, and more!
• A seriously fun work environment!
• Training and Development Programs
• FREE Accredited Industry Certifications

Company Overview

Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.

• RESPONSIBLE
• KIND
• INCLUSIVE
• ALTERNATIVE
• INNOVATIVE
• PASSIONATE

Here’s what we need :

A high-energy individual with top-notch customer service skills to serve members and guests.

Here’s what you’re responsible for :

Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

Here’s what you’ll be doing :

• Greeting all members & guests with a smile
• Assist with membership and retail product sales
• Promote membership privileges including tanning, group fitness, small group training and childcare
• Check in all members and guests in accordance with company procedures
• Answers phones in a courteous, helpful, professional manner
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Knows club facility, services, and schedules
• Maintains a clean and organized work area
• Performs opening and closing duties

Who you are :

• You are professional and courteous
• Strives to execute at a level to exceed performance expectations
• Superior communicator who energizes others
• Proficient reading and writing skills
• Strong customer service orientation
• Demonstrates knowledge of the Crunch brand and offerings
• Maintains friendly and helpful attitude to all club staff, members, and guests

Your skills, education, and experience :

• Business experience in a service-oriented environment is desirable
• On the job training is provided
• CPR / AED certified or can complete within 30 days from hire

Physical Demands :

This is a physical role requiring the employee to frequently lift and / or move up to 50 pounds and may require standing or bending for prolonged work hours.