We are currently seeking a Bilingual Consumer Relations Representative to represent a major Canadian Brand partner. At OneTouch Direct (OTD), we do things differently.
We provide a positive culture-focused environment where we appreciate and recognize our employees. Work from the comfort of your home on highly desired schedules within operational hours of 8 : 30am to 8 : 00pm Monday to Friday.
What you will do :
- Respond to inbound consumer inquiries via phone / email
- Present accurate and beneficial resolution with the tools provided
- Document details of all calls / emails through in-house systems
- Provide a high-level of consumer care.
- Multi task using systems, programs, and screens simultaneously.
Requirements
- Must be fluent in English and French Canadian.
- Must live within a 1 hour radius of St. Catharines, ON
- Retail or customer service / call center experience an asset
- Strong computer and typing skills
- Excellent oral and written communication skills
- Professional telephone etiquette
- The ability to work effectively in a work-at-home setting
- Must be able to Multi task
- Respect and maintain customer and client confidentiality
REQUIRED EQUIPMENT :
- Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
- Reliable Internet speeds and broadband connection (ethernet cord needed)
- A corded USB headset with noise-canceling microphone
- A camera (either embedded in PC or external plugged in via USB) for video conference purposes
- Power supply with surge protector
- Office furnishings necessary to perform remotely
Benefits
- Full time. 40 hours per week, Monday to Friday schedule.
- Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
- Benefits. Heath Care Plan plus Extensive paid Training!
- Culture : Diverse, welcoming culture
- Referrals : Refer a friend and earn up to $2,000 per person!
- Great Starting Pay. Make $ / hour from the comfort of your home!
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