Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.
The Lead Technician will have the following responsibilities :
- Support electric vehicle deployments.
- Ensure customer satisfaction for vehicles in and out of warranty
- Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
- Performing critical maintenance and repairs as needed and ensured service continuity.
- You will also specialize in troubleshooting technical problems customers have with their product or service
- Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
- Investigate root cause and develop countermeasures for repeat failures
- Analyze Mean Distance Between Failure data and issue reliability reports for the
- customer
- Support with fleet wide campaign activities
- Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
- Find viable commercial and technical solutions to ensure client satisfaction
- Act as liaison with the internal teams to resolve customer issues
- Be on-call during weekends and evenings
- Safeguard organizational and personal information confidentially
- Respect and enforce the policies, rules and values of the company.
- Foster teamwork and improved communication
The Lead Technician must meet the following mandatory requirements :
- Bachelor's degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
- 5 to 10 years of hands on and technical experience in the automotive industry (Car, Trucks, Buses, etc..)
- Familiar doing diagnostic with a J12939 CAN logger, recording and analyzing the date.
- Ability to communicate globally across all levels of the organization, and with customers and other stakeholders.
- Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
- Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset.
- Independence and resourcefulness, and confident and effective decision-maker
- Strong facilitation and conflict resolution skills
- Advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel
- Based on client site and frequent travel to suppliers and factory facilities.
- Bilingualism (French - English) in speaking and writing is an important asset for
- communication in the multilingual environment of the client site and technical documentation
If you are interested in applying to our Lead Technician position , please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.
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