At AO Globe Life , we believe that excellent customer service is at the heart of our success. We are dedicated to providing top-notch insurance solutions that meet our clients' diverse needs.
We’re looking for a friendly and proactive Insurance Customer Service Representative to join our team and help us maintain our commitment to exceptional service.
Job Summary : As an Insurance Customer Service Representative, you will be responsible for assisting clients with their insurance inquiries, policy management, and claims processes.
Your role will involve providing clear information, resolving issues, and ensuring our customers feel valued and supported.
Key Responsibilities : Answer customer inquiries via phone, email, and chat with professionalism and clarity. Assist clients in understanding their insurance policies and coverage options.
Process policy changes, renewals, and cancellations accurately and efficiently. Guide customers through the claims process, providing updates and support.
Maintain detailed records of customer interactions in our CRM system. Collaborate with team members to enhance the customer experience and address any concerns.
Stay informed about company products, services, and industry regulations. Qualifications : Previous experience in customer service, preferably in the insurance sector.
Strong communication skills and a customer-oriented mindset. Ability to handle challenging situations with empathy and professionalism.
Proficient in using CRM software and Microsoft Office Suite. What We Offer : Competitive performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans.
Ongoing training and career development opportunities. A positive and inclusive workplace culture. Opportunities for growth within the company.
How to Apply : If you are passionate about helping others and have a knack for providing excellent service, we’d love to hear from you! Powered by JazzHR
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