Customer Service Assistant

Focus BC is the leading Client Acquisition and Promotions company in the Surrey area. Our company’s mission is to create the most exciting consumer experience to ensure we tell our client’s brand story in the most compelling way.

We work very closely with our clients in order to fully understand their products, services and company goals. Once we have acquired this knowledge it is then transformed into a uniquely tailored promotional strategy to build brand awareness, diversify lead sources and ultimately increase our client’s profits.

We deliver our services to a quickly growing portfolio of clients across B.C., including Fortune 500 companies. In order to continue to achieve outstanding results we are now looking for the right Customer Service Assistant to join our dynamic team.

Our team is heart beat of our company; our mutual success success depends on each other. We are looking for candidates who want to work together in an honest way to cultivate a long lasting, successful relationship for the greater good of the individual, the company and the client.

Perks : Be part of a successful team with acknowledged accomplishments Uncapped commission structure with additional bonuses A culture that supports leadership growth through training and mentoring.

A chance to play an active role within your community Travel opportunities for networking, conferences, and leadership development.

Weekly team nights Travel opportunities for networking, conferences, and leadership development. Extensive training and mentorship programs.

A lively and inclusive work environment with a team that feels like family Fun team-building activities and regular outings.

Responsibilities : You will be responsible for managing end-to-end sales responsibilities including customer service and developing relationships with customers Attend daily training sessions and workshops to increase product knowledge and to stay current with all of our client’s products, services, and pricing Develop product knowledge and practice active listening with customers and clients in order to translate that knowledge into tailored solutions with each customer interaction Deliver exceptional customer service by professionally addressing client inquiries, concerns, and complaints in a timely manner.

Requirements : 1-3 years of customer service, sales or retail experience is an asset Customer-focused and service-oriented mindset Self-motivated and goal-orientated Full time availability Excellent communication and interpersonal skills Ability to work independently and be self-motivated, with strong time-management and organization skills Powered by JazzHR