IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting 12- month contract opportunity as a Customer Service Assistant for our Sales division. This role will be office based and reporting to our office in Langley, British Columbia .
It reports to the British Columbia Customer Service Manager.
Do not miss the opportunity to join a broad family of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!
Job Summary
IPEX is seeking a Customer Service assistant to join their team. The successful candidate will support multiple people in our customer service team and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
The Customer Service Assistant will work in a high-volume environment assisting the Customer service team . This will include assisting with, quotes, backorder inquires and stock checks / price etc.
Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of support :
- Respond to inquiries regarding price, delivery, status of orders etc.
- Resolve delays, service problems and disputes
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure accurate service from all directions
- Respond to all customer inquiries in a timely manner.
Qualifications & experience
- A very professional manner and a proven dedication to providing excellent customer service in previous roles
- Minimum 2 years of experience in a customer service support role.
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Strong written and verbal communication skills
- Great teammate including the proven track record to chip in and foster a positive team environment
- Industry experience is an asset
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected]
Customer Service Assistant
As a Customer Service Assistant, you'll play a vital role in connecting with potential and existing customers, fostering lasting relationships, overseeing a team of representatives, and deliver exceptional support across various channels. With your strong communication skills and customer-focused mi...
Customer Service Assistant
Responsibilities: You will be responsible for managing end-to-end sales responsibilities including customer service and developing relationships with customers Attend daily training sessions and workshops to increase product knowledge and to stay current with all of our client’s products, serv...
Customer Service Assistant | 764 IAM
Provide excellent customer service by addressing inquiries and resolving complaints. Assist customers in navigating the company's products and services. Previous experience in customer service role preferred. Handle incoming calls and emails, and respond to customer queries in a timely manner. ...
One Stop - Customer Service Assistant
Our Customer Service Assistant roles are integral to supporting our customers and local communities and can be a very rewarding role. As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on th...
Customer Service Assistant
The Customer Service Assistant will work in a high-volume environment assisting the Customer service team. IPEX is seeking a Customer Service assistant to join their team. The successful candidate will support multiple people in our customer service team and work across all levels of the organizatio...
Work from Home Rédacteur (trice) Pigiste Français (Canada)
We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. You must be authorized to work in your country of residence. ...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Pharmacy Assistant (Part-time)
Preferred: Pharmacy Assistant Diploma from a recognized post-secondary Institute. Career Group: Pharmacy Careers. Job Category: Retail - Pharmacy. Location: 4918 Willowbrook Safeway Pharmacy. ...
Data Entry Clerk - Work from Home ($850 a week)
Earn up to $850 per week part-time working from home. Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. No commute needed should you choose to work from home remotely. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, th...
administrative assistant
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 7 months to less than 1 year.Record and prepare minutes of meetings, seminars and conferences.Determine and establish office procedures and routines.Schedule and confirm appointme...