Special Services Group - Senior Operator (Bilingual - French and English)

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job / cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

• Respond to client requests Graphic evidence handling and technical support.
• Equipment health monitoring Track and advise customers in real time of all service issues discovered daily. The interface between client and National installation and service team service calls / testing commissioning of new accounts.
• Data entry and maintenance of accounts, first-tier technical support ensuring 100% client happiness on an ongoing basis.
• Additional tasks as assigned.

How you will do it

• The position exists to ensure that all services that are related to the March DVR Camera and DMP Intrusion systems are fulfilled to the level of the SLA (Service Level Agreement) expectations for clients with a National and / or full-service maintenance agreement.
• Meeting and maintaining an ongoing relationship fulfilling all client expectations of image retrieval and ensuring accounts are serviced periodically.
• A fast-paced environment, and extended periods of sitting at a computer station.
• High expectations for service as well as the completion of service requests in a timely fashion.
• Shift work involved 8 or 10 hours with some overtime required.
• This position will be working with the CMC Team Manager on a 24 / 7 basis.

What we look for

Required

• Bilingual in French and English.
• A minimum of grade 12 education or equivalent.
• Solve and have technical capability for hardware, software, networking, and security system issues.
• Call Centre or other front-line customer service experience.
• Familiarity with MS Office, Outlook, Windows OS, and presentation software.
• Prior experience in security, and experience with Mastermind Indigo, March Networks, and Remote Link are assets.
• Clear criminal record required.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company.

We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development.

Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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