Client Care Specialist - Remote

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America.

Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services.

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We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people.

And our mission is to advance how the world manages information with the very best service.

The Impact You Could Make

Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions?

And are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you!

As a Client Care Specialist , you are an expert in creating experiences that make customers happy. You build trust relationships with clients through issue resolution.

You are a key part of our fast-growing company in delivering the very best customer experience to our clients.

Your Daily Responsibilities

As a Client Care Specialist, you are the public face of Access Information Management.

• You will answer questions by phone and by email about services available, pricing, work orders, invoicing or shipping inquiries and inventories, will manage the customer’s complaints and will find solutions to any customers’ inquiries.
• You will help the clients navigating into the ordering software and place their orders.
• You will produce credit adjustments when necessary and will prepare customers reports.
• You will provide training sessions to all new customers on the ordering software.
• You will submit standard sales quotes and will help customers with contracts questions.
• You will also accomplish all other tasks and projects assigned by your Supervisor.

More About You

• At least 2-4 years of customer service experience.
• You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
• Strong oral and written communication skills (must possess grammatically correct English skills).
• Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts.
• High School Diploma or equivalent required.

Why Access?

• Competitive Hourly Pay
• Medical, Dental, Vision and Life insurance
• Paid Vacation, Sick and Personal days
• Retirement program with company match
• Training and Growth opportunities
• Work from home
Il y a 11 jours