We Are Access
Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America.
Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services.
Visit for more details.
We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people.
And our mission is to advance how the world manages information with the very best service.
The Impact You Could Make
Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions?
And are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you!
As a Client Care Specialist , you are an expert in creating experiences that make customers happy. You build trust relationships with clients through issue resolution.
You are a key part of our fast-growing company in delivering the very best customer experience to our clients.
Your Daily Responsibilities
As a Client Care Specialist, you are the public face of Access Information Management.
- You will answer questions by phone and by email about services available, pricing, work orders, invoicing or shipping inquiries and inventories, will manage the customer’s complaints and will find solutions to any customers’ inquiries.
- You will help the clients navigating into the ordering software and place their orders.
- You will produce credit adjustments when necessary and will prepare customers reports.
- You will provide training sessions to all new customers on the ordering software.
- You will submit standard sales quotes and will help customers with contracts questions.
- You will also accomplish all other tasks and projects assigned by your Supervisor.
More About You
- At least 2-4 years of customer service experience.
- You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
- Strong oral and written communication skills (must possess grammatically correct English skills).
- Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts.
- High School Diploma or equivalent required.
Why Access?
- Competitive Hourly Pay
- Medical, Dental, Vision and Life insurance
- Paid Vacation, Sick and Personal days
- Retirement program with company match
- Training and Growth opportunities
- Work from home
Client Care Specialist - Remote
As a Client Care Specialist, you are the public face of Access Information Management. Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions? And are you naturally inquisitive, with a keen interest in digital tools? If yo...
Spécialiste service client dédié / Dedicated Client Care Specialist
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Le rôle du spécialiste dédié au service clientèle est d'agir en tant que liaison dédiée entre Genetec et un sous-ensemble défini de clients majeurs. Vous devez m...
Spécialiste service client dédié / Dedicated Client Care Specialist
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Le rôle du spécialiste dédié au service clientèle est d'agir en tant que liaison dédiée entre Genetec et un sous-ensemble défini de clients majeurs. Vous devez m...
Administrative Assistant - Projects
Andritz-Hydro, a major world leader in the design and manufacturing of hydro power turbo machinery, is looking for a Document Controller to support the administrative activities of its Project Management department. Administrative support and other related tasks to support the Projects team. ...
Sales Representative
Monitor sales and prepare status reports. ...
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Data Entry Clerk Work From Home - Part Time Remote Focus Group PanelistsOur company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Data entry clerk experience is not necessary. If you are a data entry clerk or someone ju...
Customer Service Representative
Our Customer Service Representatives must be passionate about selling and delivering an exceptional customer experience;. Maintain good communication between store operations, distribution center and customer service department;. Recognition program for years of service; . Respond to emails, chat an...
Data Entry Clerk
We are seeking a detail-oriented and organized individual to join our team as a data entry clerk. Proven experience as a data entry clerk or similar role. The primary responsibility of this role is to input and maintain data accurately and efficiently into our company's database system. Input data f...
Customer Service Representative.
As the Customer Service Representative, you will contribute to Laura Canada's success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience. Answer customers’ enquiries relating to in-store customer issues, product avail...
Internal Sales Data Entry Clerk // Commis à la saisie des données pour les ventes internes
Position Overview The Internal Sales Data Entry Clerk is responsible for various administrative and coordination tasks within the operations department. Skills and Qualifications: High level of accuracy in data entry and order processing. Familiarity with Microsoft NAV and templates for entering dat...