Customer Service Representative.

Company Description

Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Job Description

As the Customer Service Representative, you will contribute to Laura Canada's success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience.

The ideal candidate it comfortable handling incoming calls as well as responding to customers by email in both French and English.

How will you support the team?

• Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
• Process customers’ orders promptly and efficiently through the phone or by email.
• Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
• Document all inbound technical and service-oriented support calls in a case log system.
• Investigate customer complaints to assist in determining service failure.
• Resolve effectively and professionally any concerns or issues.
• Escalate technical and service oriented issues using established procedures.

Qualifications

The people who thrive with us have / are :

• 1 year of relevant experience.
• Full-time 35-hour availability. Weekdays from 8 : 00am-8 : 00pm and weekends 9 : 00am-5 : 00pm.
• In-person availability for 4 week training period, hybrid model thereafter.
• Bilingualism in French and English is mandatory (written and spoken) as the role supports customers in Quebec and across Canada.
• Capable of multitasking and learning quickly.
• Empathetic and understanding of the client’s needs.
• Excellent problem-solving and organizational skills.
• Team players.
• Strong computer skills.

Don't miss this opportunity to join an exceptional team!

Additional Information

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.

ca and melanielyne.com. We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

We believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Benefits

We are committed to helping you reach your full potential., Room to GrowAt Laura Canada, training & professional development are a top priority.

We invest in our employees by offering a wide range of training programs from IT to language training. We prioritize helping you achieve your professional goals by helping you build your strengths & develop your talents through coaching.

We are dedicated to keeping our employees engaged by offering internal advancement opportunities., An Inspiring WorkplaceIt’s no secret that a friendly & positive work environment is crucial for well-being and a happy sense of belonging.

Regular team building activities & lunches, a Halloween celebration, and an annual summer picnic are some of the many events organized to promote a passionate, creative & diverse company culture.

Work-Life BalanceWe believe that a healthy work-life balance is the key to success, which is why your quality of life is our first priority.

Recharge your batteries with paid vacation time & floater days. Enjoy our summer hours (half-day Fridays), and get to leave an hour early on Fridays the rest of the year.

You even have the option of taking a leave of absence if you ever need to. We make your life simpler by offering free parking, discounted dry cleaning pick-up and seasonal tire change services at our head office.

RecognitionHard work & dedication never goes unnoticed. Every employee enjoys a 50% off discount card valid on all Laura & Melanie Lyne styles.

Benefit from our employee referral program, offering a significant monetary reward for the right candidate. Every month, a sizable gift card is awarded to an employee nominated by their peers a person who has shown an admirable display of teamwork.

We also offer a gift to celebrate employees who reach an important career milestone., Health & Well-BeingWe encourage you to take care of yourself both mentally & physically because when you feel well, you do well.

We offer group insurance for your medical & dental needs; RRSP contributions so you can plan for the future; paid sick days for when you’re feeling under the weather;

and a discounted gym membership at Goodlife Fitness (Énergie Cardio) to maintain a healthy body & mind.,