Bilingual Fulfillment Operations Specialist (18-month contract; English/Spanish)

About Achievers The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company.

With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action .

Join us in our mission to Change the Way the World Works™! Our commitment to you : At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team.

We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated.

You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Achievers is looking for a Fulfillment Operations Specialist to join our A-mazing Marketplace Operations Team! The Fulfillment Operations Specialist works with our vendors to support the successful fulfillment of all reward redemptions, within strict timelines and backed by effective communication.

The role oversees the regular updating of orders with assigned vendor accounts, monitors system processing flows, works with our Support Operations department to understand and support the customer experience, and supports reward vendors to help improve our fulfillment process.

This position requires keen attention to detail and the drive to delight our customers with the celebration of their reward.

While the team does not deal directly with customers, their work significantly impacts the overall customer experience. The best candidate will have experience with customer and order support, and a desire to jump into the technical details to find creative solutions.

Responsibilities :

• Support assigned portfolio of vendors through day-to-day order management needs
• Monitor and support a variety of order processing flows including standard order entry, custom processes, and technical order flows
• Address orders blocked by technical anomalies; log bugs with development team and see through to resolution
• Collaborate with development team on bug resolutions, back end related tasks and enhancements
• Contribute to regular vendor reviews; a measurement of vendor success rates and opportunities
• Identify key trends and opportunities using data analytics, to identify actionable areas of follow-up or investigation
• Analyze individual and team dashboards of key performance indicators (KPIs) and diagnostics to measure performance against Global Fulfillment business goals
• Contribute to documentation resource initiatives for vendors, team processes and cross functional information sharing
• Collaborate with Vendor Relations team on volume spikes, order issues and SLA accuracy
• Maintain a timely queue of vendor requests, with a response time within 24h
• Support the Support Operations team with any vendor related inquiries
• Maintain accurate order fulfillment estimates and shipment reporting
• Manage vendor float balances to ensure sufficient funds are available for order placement by monitoring order volumes and forecasting needs
• Drive system and vendor efficiencies
• Additional reporting and admin duties as required
• Support real-time communication of updates and / or issues with key internal stakeholder teams

Qualifications :

• 2 years’ experience with e-commerce account management and vendor processes
• Experience with data entry (spreadsheet functions and organization)
• Experience with e-commerce process flows
• Experience with a high volume of orders and order management
• Vendor management experience
• Proficient in MS PowerPoint, Excel, and Word
• Excellent interpersonal skills
• Experience with drawing insights from data reporting dashboards
• Exceptional oral and written communication skills
• Strong computer skills, including the ability to process work in multiple computer applications and production systems daily
• Strong attention to detail
• Excellent analytical skills to solve problems
• Bilingual in English and Spanish

Excited about the role, but don’t think you meet all the requirements? Apply anyways! Why you’ll love working at Achievers : We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! We foster an environment of connection, security, and community.

You’ll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team.

All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text.

If you are requested for any personal information via text and / or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives.

We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.