Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Dermatology Outpatient Department to cover maternity leave as an Administration Assistant.
The postholder will be required to provide an efficient administrative service to the clinicians and their teams.
The successful candidate will work within the Outpatient Team but also have the ability to work independently. They will be required to follow Policies and Procedures.
The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
- Interview Date : 12 December 2024
- 37 hours 30 minutes / week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient face to face reception service to patients.
The role will include all face to face reception duties - check in patients / check out patients and make appointments.
The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites :
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit : Careers Newcastle Hospitals NHS Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To support the provision of an efficient admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and available a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To ensure that data input is amended as necessary
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.
The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
oGood standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience
Desirable
oECDL computer qualification
Knowledge & Experience
Desirable
- NHS software packages - Knowledge of SystmOne, eRecord
- Experience working in a patient / public environment in an administration or clerical role.
- Previous experience working within the NHS
Skills & Abilities
Essential
- Keyboard skills with a sound knowledge of computers
- Good communication skills both written verbal and telephone skills
- Team-worker / ability to work unsupervised
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