Senior Manager, Accountability and Investigations (Perm)

Job Description

No. : SCH II-24-0114NE

POSTED : June 19, 2024

DEADLINE : July 3, 2024

Senior Manager, Accountability and Investigations

1 Permanent Position

People and Culture

Schedule II, Level 12

Non-Union 12 Month)

$141,703 - $169,312

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the System Officer, People and Culture, the Senior Manager, Accountability and Investigations will provide leadership and strategic expertise in establishing the strategy, plans, and initiatives of the Accountability and Investigations Unit to foster a positive organizational culture and a safe and inclusive working environment.

This position will provide oversight and management of Investigations, the Police Reference Check (PRC) Office and the Whistleblower complaints process.

Summary of Duties :

Ø Support the System Officer in defining the overall Unit’s strategy, departmental plans, and initiatives, ensuring alignment with People and Culture strategy and organizational goals.

Ø Provide leadership for the planning, development, and implementation of the Accountability and Investigations programs and services, incorporating best practices to cultivate a positive organizational culture, and promote continuous improvement and service excellence.

Ø Oversee and provide expertise, strategic advice, and direction on workplace investigations, including but not limited to Non-Code Workplace Harassment, Workplace Violence, Abuse and Neglect of Students, breaches of organizational policies and procedures, and Alleged Culpable Behaviour / Misconduct by Employees.

Ø Lead and coordinate dispute resolution processes and case management services.

Ø Lead and oversee complex workplace investigations involving confidential and sensitive matters, ensuring best practices in investigative techniques and processes.

Ø Lead and manage the Accountability and Investigations team, including recruitment and selection, training, and development, coaching and mentoring, and performance evaluation.

Ø Leverage expert knowledge of workplace investigations, employment law and legal concepts, to identify, develop and implement methods to update, enhance and streamline policies, processes, and procedures.

Ø Conduct research and analysis on trends and metrics and prepare reports to optimize operational and service needs.

Ø Provide expert advice, counsel and recommendations on investigation matters, PRC programs, and whistleblower complaints, including interpretation of legislation, conflict resolution, and appropriate workplace behavior.

Ø Oversee the PRC office, including resolving escalated issues and conducting interviews in accordance with the PRC protocol and procedures.

Ø Oversee and manage the development of investigative reports, and submissions to relevant decision makers.

Ø Triage investigation files to ensure timely completion of investigations.

Ø Manage external investigators to ensure effective and efficient investigative process.

Ø Represent the TDSB at hearings, arbitrations and legal proceedings related to investigations.

Ø Lead and manage the design, development and delivery of educational and training programs related to investigations and dispute resolution processes.

Ø Develop, review, and monitor the Unit budget, including expenditure review and authorization, analysis of transactions and forecasts.

Ø Prepare system wide communications, reports, briefing notes and presentations for senior leaders, other stakeholders, and chair, attend and / or participate at various committees and meetings to respond to inquiries, address concerns, and discuss and resolve emerging issues.

Ø Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.

Ø Other duties as assigned.

Qualifications :

Ø University degree in a related discipline (, Law, Criminology, Psychology, Labour / Industrial Relations, Human Resources) and eight years of progressively responsible related experience in human resources for a large, complex, multi-site and multi-unionized employer, or an equivalent combination of education and experience.

Ø Workplace Investigator training and / or training in conflict resolution and / or alternative dispute resolution preferred.

Ø Proven experience conducting investigations and alternative dispute / conflict resolution on matters relating to Abuse and Neglect of Students, Workplace Violence, Workplace Harassment for Non-Human Rights Code Harassment and Alleged Culpable Behaviour / Misconduct by employees.

Ø Expert knowledge of employment law and practices, including grievance / arbitration handling, employee relations, and contemporary investigation, discipline, and oversight techniques.

Ø Demonstrated ability to develop investigative plans, gather and preserve evidence, produce detailed reports, and testify in legal proceedings.

Ø In-depth understanding of current employment legislation, HR trends, case law related to conducting investigations, best practices, programs, policies, and processes.

Ø Successful managerial experience with proven ability to lead, develop, mentor, and engage employees on the team.

Ø Experience in budget management, including expenditure control.

Ø Demonstrated ability to provide strategic counsel and guidance to senior leaders and stakeholders.

Ø Demonstrated strategic planning, project management, change management, and organizational skills.

Ø Sound analytical, interpretative, strategic thinking, and problem-solving skills.

Ø Proficient in supporting legal risk mitigation with advanced negotiation and influencing skills.

Ø Strong business acumen, networking skills and client service orientation.

Ø Excellent written and oral communication skills, with the ability to present clear, well-structured reports and briefs.

Ø Proven ability in promoting equitable practices which value inclusiveness and diversity.

Ø Proficient computer skills including Microsoft office, HRIS applications, case management software and social media tools.

Special Requirements :

Ø Requires occasional travel across the TDSBand to other locations.

Assets :

Ø Certified Human Resources Professional designation (CHRP, CHRL) preferred but not required.

Location : 5050 Yonge Street (Hybrid Work Eligible) (Wheelchair Accessible)

Work Year : 12 months

Applications must be submitted using the link below by July 3, 2024 :

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve.

We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operational requirements.

Please refer to , Flexible Working Arrangements for more information.

Job Reference #

SCH II-24-0114NE

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About Toronto District School Board

The Toronto District School Board (TDSB) is the largest and most diverse school board in Canada. With a commitment to fostering a positive and inclusive learning environment, we invite passionate educators and support staff to join us in our mission to empower every student to achieve their fullest potential.

Quick Facts

• Approximately 238,000 students
• Almost 600 schools
• 42,000 educators and support staff
• Location : City of Toronto, Ontario

About Us

Size and Diversity : With approximately 238,000 students across nearly 600 schools, the TDSB community is a vibrant blend of cultures, languages, and backgrounds with over 100 languages spoken by students and their families.

Comprehensive Programs : From elementary to secondary education, adult and continuing education, immersion and extended French programs, to specialized education for international students, we offer a variety of programs designed to meet the diverse needs of our student population.

Our Commitment :

Student Success : Our Multi-Year Strategic Plan guides our efforts to support the success of our students and schools. Through collaborative initiatives and targeted goals, we strive to ensure that each student receives the support they need to succeed

Equity and Inclusion : We actively seek to eliminate oppressive practices and create an inclusive environment where all individuals feel empowered and valued.

Our Team :

Dedicated Staff : Our team of approximately 42,000 educators and support staff are the driving force behind our success.

With a shared commitment to excellence and a passion for education, our staff members play a vital role in creating positive learning experiences for all students.

Professional Development : We believe in investing in our staff's professional growth and development through ongoing training, mentorship programs, and career advancement opportunities.

We offer a dynamic and challenging work environment and unmatched career opportunities for our staff

The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and the communities we serve.

We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.