Billing Administrator & Collections

About Go Lime :

Go Lime Inc. is more than an HVAC company we are a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility.

Our inclusive culture, which champions diversity and offers competitive benefits, is underpinned by a belief in the power of employee voice, ensuring a workplace where every individual is heard and valued.

Role Overview :

This role places you at the heart of customer interaction and data management. As a key player on our team, you will expertly handle customer calls with professionalism and charm.

Your primary responsibilities will include guiding customers towards timely bill payments and managing overdue accounts, all while upholding our commitment to exceptional service.

Key Responsibilities :

Customer Engagement :

• Provide outstanding service and insightful payment solutions to customers.
• Collaborate with the Sales and Customer Care teams to address complex issues.
• Proactively upsell additional products and services to customers.

Collections Management :

• Efficiently manage the collection of overdue accounts with empathy and effectiveness.
• Accurately document actions and recommend appropriate handling methods for various accounts.
• Continuously suggest innovative strategies to improve our collections processes.

Data Entry :

• Maintain accurate and up-to-date records through meticulous data entry.
• Ensure database information is readily accessible and accurate.

Skills and Attributes :

• Strong negotiation, problem-solving, and customer service skills.
• Highly organized, detail-oriented, and proficient with technology.
• Excellent communication skills, resilience, and self-motivation.

Qualifications :

• A minimum of 1 year of experience in customer-facing and data entry roles.
• Flexibility to adapt to different shifts and challenges.

Job Details :

• Job Type : Full-time
• Shifts : 9 AM to 8 PM, no work on weekends
• Compensation : $19.00 - $21.00 per hour, plus commissions

Join us at Go Lime and make a significant impact with each customer interaction, contributing to our continued success and growth.