Job Description
As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games / projects and ensure the attainment of the objectives set by the online operations director and / or the client, the producer.
What you'll do
- Support and ensure the effective coordination of the operations and technical teams.
- Support and coordinate pre-launch operations activities ( beta coordination );
- Take part in developing the launch plan and coordinate execution.
- Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction).
- Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources.
- Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.).
- Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director.
- Ensure that teams have the technical support required to work effectively (in collaboration with internal partners : GNS, TG, etc.).
- Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps.
- Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
- Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions.
- Coach team members in their work to foster their development in their current position or in view of their career perspectives.
- Carry out and validate performance assessments and set team objectives.
- Determine and manage poorly performing team members and interpersonal conflicts.
- Help set out development activities (training, COOP. etc.) for team members.
- Approve time sheets and manage team members’ absences and vacation time.
Qualifications
What you bring
- Experience in team & project management, and video game production experience;
- Online / mobile game development experience is an asset;
- Extensive technical knowledge of deployment tools and databases;
- Ability to manage time and priorities;
- Resourcefulness in problem-solving;
- Ability to adapt to different types of personalities;
- Courageous management;
- Good sense of judgment, listening skills, and transparency.
What to send our way
Your CV highlighting your education, experience, and skills
Just a heads up : If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
A real live person will review your application. In this case, it’s our talent acquisition specialist Eric. As he learns more about you through your profile, get to know him through the video below.
Live Operations Manager [Assassin's Creed Project]
As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer. Their commitment and talent have brought to life many acclaime...
Senior Live Operations Manager
As the Live-Ops Manager, you will be responsible for developing and executing live operations strategies to drive player engagement, monetization, and long-term success of the game. Proven experience in live operations management, game operations, or related roles within the gaming industry. We are ...
Operations Consulting Project Manager
An exceptional opportunity exists to join a leading Operations Management Consulting Firm with a well-established reputation across North America for delivering measurable and sustainable operational and financial results to a client base across multiple industries for over 32 years. Minimum of two ...
Senior gameplay programmer - (Assassin's Creed project)
Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich pla...
Associate Producer [Assassin's Creed Project]
Depending on the project’s larger production strategy and organizational structure, your part could be a component like animation, level design, gameplay, world, or a combination of a few. While pushing production capacity and quality, you’ll see to it that your team is ready and able to deliver the...
Live Operations Manager
As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer. Their commitment and talent have brought to life many acclaime...
Programmer (Engine) - Assassin's Creed projects
As an engine programmer, you'll be responsible for maintaining and optimizing the engine of one of our AAA games like For Honor, Rainbow 6 or Assassin's Creed, as well as developing future technologies. ...
It Operations Project Manager Required In
Manage project team to execute operations project effectively and efficiently. Define scope, budget and schedule for operations project. Manage and lead scope changes for operations project. Manage resource assignment, work allocation and software and hardware requirements for operations project. ...
Programming Team Lead - (Assassin's Creed project)
Keep your project lead informed of the progress of your assignments and meet with other leads, both on your project and others, to discuss ways to . What motivates you the most is to see your team grow and deliver quality, consistent systems that will help provide the rich gaming experience our play...
Sr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative
Senior Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative. Transfer functional and technical knowledge to the project team and client staff through individual and grou...