Responsibilities :
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and / or weekend change activities, when necessary
Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
Minimum Required Qualifications
3+ Experience as an Functional Support Analyst and / or similar role
Experience in Banking / Financial sector with knowledge of financial products
Backoffice Settlements Systems experience preferred.
Experience with job scheduer and monitoring tools
Unix / Linux hands on experience with knowledge of day to day commands
Database skills (Sybase, MS SQL)
Windows servers experience
Scripting experience (Shell, powershell, )
Strong analytical and problem solving skills.
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