Company Description :
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence.
We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.
Job Summary :
The Customer Care Associate reports to the Team lead / Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.
Location : St. Joseph’s Healthcare, Hamilton
Employment : Full-time (Temporary) afterward potentially part time or On-call
Hours : Day time (to be discussed during interview)
Compensation : $16.55 per hour
Essential Duties and Responsibilities :
Reports to the Team lead and Supervisor to support parking operations
Identify customer questions, concerns, and overall needs
Provide accurate answers and solutions to customer queries
Address customer complaints in a compassionate and patient manner
Answer incoming calls and emails in an efficient manner
Redirect customers to appropriate teams and / or departments as needed
Follow company communication procedures, policies, and guidelines at all times
Responds immediately to all reports concerning damage to equipment, and places E-service as needed
Observe security monitors to ensure no criminal activity occurs and report any activity to management
Balance cash records at end of shift and manage parking records during shift
Troubleshooting parking equipment issues at the site level
I-PASS Enrolling / canceling payroll staffs and sending the list to payroll
Complete additional duties assigned by manager
Mandatory Attributes :
Assertive and self-motivated disposition
Strong organizational skills
Excellent communication skills : ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Ability to multitask effectively and stay positive and professional under high-pressure fastpaced environments
Adaptable and flexible
Neat appearance with a professional and positive attitude
Skills & Qualifications :
High School Graduate or higher education
Basic Computer skills Windows, MS Office
Customer service experience, inclusive attitude and openness to diversity, is an asset
Excellent customer service skills
Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
Positive attitude and empathy for clients
Solid problem solving and decision-making skills
Strong team player with the ability to develop and maintain relationships with internal and external customers
Valid driver's license and vehicle preferred.
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