ATM Service Technician

Job Description

Job Description

Salary : JOB SUMMARY

Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names : Ezee ATM and Access Cash, the organization provides services to more than 10,000 ATMs across Canada.

We are currently seeking a Service Technician to join our team, working out of the Ottawa, Gatineau and surrounding areas..

Reporting to the Service Supervisor, our Service Technicians provide exceptional technical and customer service, ensuring maximum performance on all ATMs. Service Technicians diagnose and repair ATMs, communicating and resolving any technical issues with customers. This individual will be responsible to service customers in and around the greater Ottawa area.

MAJOR RESPONSIBILITIES

• Stage new and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications.
• Install and uninstall ATM terminals on-site.
• Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality.
• Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues.
• Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality.
• Conduct preventative maintenance on ATMs on site.
• Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
• Provide weekday on-call support in the evenings andweekend on-call supportto customers, as necessary on a rotating schedule with other Service Technicians within the team.
• Perform inventory counts in vehicles, ensuring accuracy and that tools and equipment are in working order.
• Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues.
• From time to time, this individual will complete other duties as assigned by management, to assist with special projects.

EDUCATION & TRAINING

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

WORK CONDITIONS

BENEFITS

TO APPLY

You can learn more about our company by visiting our websites : - cashandperativ.

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.