Asset Protection Partner

Responsibilities

• Provide friendly, professional, and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor and operate CCTV to identify, observe, and deter individuals from committing external theft.
• Adhere to all laws and Sephora policies regarding apprehensions, search, seizure, and preservation of evidence.
• Prepare reports related to theft incidents, merchandise recoveries, accident investigations, and audits.
• Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
• Testify in court on behalf of the company in any criminal or civil case to which the agent is summoned.
• Provide new hire and continuous employee training to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists, and safety inspections; communicate findings to store leadership and District Loss Prevention Manager.
• Assist store leadership with inventory preparation and processing.
• Partner with stores and DLP Manager in developing and executing shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/hours:
  • Full Time: 30‑40 hrs/week
  • Part Time: 16‑20 hrs/week

Skills and Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Ability to satisfy and maintain all licensing requirements.
• Strong written, verbal, interviewing, listening, and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching on loss prevention techniques.
• Proficiency in Windows, Word, and Excel is desirable.
• A high‑school graduate or equivalent.
• Availability to work flexible hours, evenings, weekends, holidays, and multiple locations within a market.

Physical Requirements

• Work in a fragrance‑filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

Compensation

The compensation ranges between CAD$19.70 - CAD$23.20/hr. You may also be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives.

EEO Statement

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.