Systems AnalystTEKsystems • Ottawa, ON, CA

Systems Analyst

TEKsystems • Ottawa, ON, CA

17 days ago

Job type

Full-time

Job description

Overview

Join an enterprise initiative to implement a scalable desktop service model that enhances service delivery and user experience through a digital workspace toolkit tailored to user personas. The project will standardize desktop engineering, IT asset management, and support services across departments, introducing self‑service and automation powered by AI productivity tools.

Scope & Objectives

Develop an Enterprise Desktop Service (EDS) model for the client.
Implement persona‑based toolkits ensuring security, accessibility, and compliance.
Enhance IT support with automation and AI tools.
Deliver a comprehensive support model for asset management and agile procurement.

Technical Requirements

Configure the BMC Helix ITSM tool and support the creation of a Minimum Viable Product (MVP) for the EDS platform, including :

End‑user portal

Incident management

Request management

Knowledge management

Asset management

Responsibilities

Assist in configuring BMC Helix ITSM modules.

Support iterative, Agile development for onboarding initial partners.

Collaborate on architecture and implementation of Phase 1 (Phase 2 tasks will follow).

Install and configure TSO and Dev Studio in up to three environments, including necessary adapters and modules.

Assist with integrations and AD Group configuration to provide Grid permissions.

Develop simple test workflows to verify integration between TSO Grid, BMC Helix ITSM, and client network AD.

Document installation and configuration steps and provide an operational guide.

Provide product subject matter expertise.

Assist end‑users with troubleshooting, knowledge transfer, and reporting to management.

Verify system requirements specifications fit the client’s technical environment from business requirements.

Propose configuration options and recommendations based on solution and business constraints.

Participate in Joint Application Design (JAD) sessions.

Develop, document, test, and report on test strategies, plans, cases, and expected results for UAT.

Qualifications

10+ years as a Systems Analyst.

3+ years and 2+ projects as an architect supporting BMC Helix implementations.

1+ year experience in integrating ITSM tools (BMC) with other applications or systems, supporting an ITSM tool implementation or upgrade project, and supporting specific components or modules of an ITSM tool or ITIL processes.

10+ years of combined experience in building, installing, configuring, and administering WebSphere MQ products; installing, configuring, and troubleshooting major operating systems in a Microsoft Active Directory environment; deploying .NET applications.

5+ years supporting the Provincial or Federal Government of Canada.

Enhanced Reliability Security Clearance.

Experience Level

Expert Level

Job Type & Location

Contract

Ottawa, ON

Fully Remote

Compensation

$65.00‑$75.00 / hr

Equal Opportunity Statement

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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System Analyst • Ottawa, ON, CA

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