Job Description
Salary Range - $50,000 55,000
As an Inside Sales Rep, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include :
- Process sales orders and turn quotations into orders through customer interactions, over the phone and e-mails
- Maintain relationships with established key accounts and ensure that their requests are being met
- Use interpersonal skills to strengthen relationships with existing customers and increase market share
- Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
- Investigate and resolve customer issues such as pricing deductions and product returns
- Expedite customer material with vendors when required
- Follow up with customers on quotes and outstanding orders
- Support the Outside Sales with customer orders and issues
- Be an integral part of the team supporting all activities that occur at the Profit Centre
- Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
- Perform other tasks as requested by the Profit Centre Manager
Qualifications
- College and / or University degree
- A minimum of 1 year of experience in customer service or inside sales / contractor experience preferred
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
- Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
- Ability to identify customer requirements and provide solutions to close the sale
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Preferred Skills :
Previous experience with or knowledge of industrial Pipe Valve and Fitting (PVF) products that are sold at the Profit Centre
Additional Information
Why Join Our Team?
Westlund as part of EMCO is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you :
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
Inside Sales Rep
As an Inside Sales Rep, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Inside Sales
Fraser Valley Wireless, one of the largest authorized Rogers dealers in Western Canada, is looking for a motivated B2B sales professional to join our team in Langley, BC. With 28 locations across BC and Ontario, our Corporate Sales Team provides wireless and wireline solutions to businesses of all s...
Inside Sales Representative
Grizzly Supplies is looking for a customer oriented *Inside Sales Representative* to join our team in Surrey, British Columbia. As the Inside Sales Representative you will communicate directly with our customers over the phone, receive and process orders from our hydraulic seal inventory, and thrive...
receptionist
Education: Secondary (high) school graduation certificate.Experience: 1 to less than 7 months.Greet people and direct them to contacts or service areas.Provide basic information to clients and the public.Obtain and process information required to provide customer service.Operate switchboard or telep...
Commercial Account Manager
Our client is looking for a seasoned Commercial Lines Account Manager. Manage existing accounts for renewals, cancellations and endorsements. ...
Sales Development Representative - NAMER
As a Sales Development Representative you will have a direct impact on getting closer to the vision of digital coaching for everyone. ...
Inside Sales Associate
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. Set up advertising displays and arrange merchandise to highlight sales and promotional events. ...
Customer Service Representative (Full Time)
Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn,...
Sales Associate (SR - Auxiliary)
BC Liquor Store Sales Associates may be required to operate a variety of mechanical and. Rate of pay as of April 14, 2024: Auxiliary Sales Associate - $26. ...