Bilingual Document Specialist

Join our Group Benefits Administration team as a Bilingual Document Specialist where you’ll play a critical role in delivering exceptional customer experiences through precise document creation and technical expertise.

In this role, you’ll be at the heart of our Group Benefits operations, partnering with cross‑functional teams to transform complex plan designs into accurate, customer‑ready contracts and handbooks. This position offers a unique blend of technical document management, customer service, and strategic internal partnerships.

What will you do?

• Processing new business and / or revisions documents within established service standards (accuracy & timeliness)
• Create and modify client documents such as contracts and employee handbooks
• Respond to inquiries from internal business partners
• Interpret plan design details and seek clarification to ensure correct outcome
• Understand and analyze customer needs to recommend system setup that supports those needs
• Partner with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects customer expectations
• Manage work priorities in a multifunctional environment
• Investigate and resolve escalated issues or complaints
• Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customers’ business needs
• Participate in projects, as needed

What do you need to succeed?

Preferred Skills

What’s in it for you?

Salary Range : 49,000 – 77,000 CAD

Posting End Date : 09 / 01 / 2026

Job Category : Customer Service / Operations

Seniority level : Not Applicable

Employment type : Full‑time

Job function : Administrative

Industries : Financial Services and Insurance

Diversity and inclusion are core values at Sun Life. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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