Workshop Service Manager, Mobile Cranes

Liebherr is thrilled to announce an opening for a Workshop Service Manager for mobile cranes at our Acheson location. We are seeking a highly motivated individual to join our innovative and quality-driven team.

As a Service Manager at Liebherr, you will play a crucial role in ensuring exceptional service and maintenance for our mobile cranes.

If you have strong leadership abilities, a commitment to safety, and a deep passion for the heavy equipment industry, we want to hear from you.

Take this opportunity to advance your career with a global leader in heavy equipment!

Responsibilities

Health & Safety :

• Promote a Health and Safety culture within the business.
• Produce documentation for H&S codes of practice, adhering to legislation and company policies.
• Conduct Risk Assessments and liaise with the building’s Facilities Management as needed.
• Lead housekeeping initiatives and activities in the workshop.

Workflow :

• Responsible for job allocation and job flow in the workshop, including job scheduling and labor allocation for day-to-day operations.
• Coordinate resources (operational and human), schedules, and activities to effectively manage jobs.
• Ensure parts supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing, and quality checks. Provide oversight and check job estimates.

Communication and Customer Relationship :

• Regularly report progress on each job and quickly communicate delays or concerns with customers and other stakeholders.
• Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with management to respond to clients’ requests for updates on the status of their jobs.
• Keep the communication channels open to ensure information is accurate.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with management to investigate customer complaints and concerns arising from products.
• Suggest appropriate solutions and discuss with the team to identify the appropriate course of action.

Resource Management :

• Develop and implement systems to record, file, and store information pertaining to client inquiries.
• Manage apprentices by participating in the Liebherr Canada Apprenticeship program.
• Actively manage labor requirements for short-term and long-term needs by assisting management with forecasting.

Competencies

• 3+ years acting as a Service Manager or Supervisor within a crane shop (other heavy equipment experience will be considered).
• Heavy Equipment Technician certification preferred.
• Strong attention to detail and commitment to continuous improvement.
• Leadership skills with the ability to motivate and guide others.
• Clear and effective communication abilities.

Our Offer

• Competitive wages
• Extensive benefits with 100% employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.