To act as a personal representative of thehotel by providing guests with the service that reflects the highstandards of the Fairmont Royal York.
Overall dining experience isessential therefore you the server must have a thoroughunderstanding of the operation the menus including the wine menu ala carte menus and all other promotional menus in order tosuggestively upsell benefiting the hotel its shareholders andyourself.
- To report to duty punctuallyin order to maintain the integrity of coworkers andguests
- To consistently offer personal friendlyand efficient service
- To clear all dishes todeliver meals and to present cheques in a professional and discreetmanner
- To have full knowledge of the menubeverage lists in your outlet and all other special promotionstaking place in the hotel
- To take correctiveaction when dealing with dissatisfied guests as the main goal is tohave the guest leave happy
- To be knowledgeableof all menu items their garnishes contents and preparation methods.To be prepared to answer any guest questions about menu items in adirect and concise way
- To maintain teamwork andgood work ethics with all guests (internal and external) byassisting coworkers with any duties without compromising the guestsdining experience
- To understand shift endreports have knowledge of noncash / cash transactions and proceduresfor depositing monies into safe or collecting duebacks
- To have read and understood all hotelpolicies and procedures and departmental standards as outlined inthe employee handbook
- To understand the concepthours of operation procedures for order taking writing reservationstable setting and guest service standards of therestaurant
- To be aware of safety and sanitationwhen handling food and beverage
- To understandeach work section and all side duties that may be assigned toyou
- Attend preshift weekly and monthly meetingsto ensure open lines of communication between allemployees
- To fully understand and follow thehotels recycling program andprocedures
- Immediately report any accidentsthat happen (regarding a guest a coworker or yourself) to yourmanager
- To express your concerns suggestions orcomments on how to improve the guests experience or ways to improvethe operation as a whole
- To understand how tooperate all the equipment used in the outlet
- Tounderstand all other outlets services and offices in the hotel(location hours of operation andofferings)
Qualifications : Qualifications :
Qualifications :
- Availableto work breakfast and lunch service
- Previouswork experience in a restaurant / food and beveragesetting
- Excellent interpersonal skills and ateam player attitude
- Smart Serve trainingprogram certification
- Must be age of majorityto serve alcoholic beverages
- OTEC certificatean asset
PhysicalAspects of Position include but are not limited to thefollowing :
- Constantstanding and walking throughout shift
- Frequentlifting and carrying up to 30 lbs
- Constantkneeling pushing pulling lifting
- Frequentascending or descending ladders stairs andramps
Remote Work : Employment Type :
Employment Type : Parttime
Parttime
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