Deputy Director, Maintenance and Material Handling Services (MMHS)

Job Description

The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Deputy Director, Maintenance and Material Handling Services (MMHS) position.

This recruitment and selection process is restricted to employees working for the House of Commons Administration.

The House Administration’s deputy directors carry out strategic activities through the operational delivery of programs for which they are accountable. They play a critical role within a fast-paced, client-centric culture where they navigate the political realm, its implications, and the impact of the decisions they make and the services their teams provide to the House and its Members.

As the Deputy Director, Maintenance and Material Handling Services (MMHS), you will lead the planning and delivery of custodial services, material handling and other various operational services. You will bring leadership by guiding teams through continuous improvements by linking the strategic roadmap to day-to-day operations. You will also be accountable to establish service-area priorities that align with the broader goals and priorities of the House Administration. You will determine strategic business direction to best meet clients’ evolving needs and ensures continued service excellence. You will provide advice and recommendations to the Senior Director on operational issues and opportunities.

The role is also accountable for the MMHS Service Catalogue, including defining services, monitoring service levels, assessing client satisfaction, and working with partners to address gaps and improve service delivery. As a member of the Building Support Services management team, you will contribute to the development of policies, standards, service agreements, and performance management frameworks.

This is one of five Deputy Director Positions within the Parliamentary Precinct Operations management team, you will bring strong leadership, strategic foresight, and a proven ability to build inclusive, high-performing teams in dynamic, unionized environments. You will thrive on balancing client service excellence with responsible stewardship of public funds, tackling complex operational challenges with impact. Your success will stem from your ability to drive continuous improvement, adapt strategically, and collaborate effectively across the service area and the broader Administration.

Top Reasons to Join the Building Support Services team within Parliamentary Precinct Operations:

Join a dynamic and inclusive work environment that values innovation and excellence. You will work alongside dedicated professionals committed to shared goals and meaningful outcomes, while playing a key leadership role in advancing Maintenance and Material Handling Services. This position offers an opportunity to shape service delivery and contribute to the organization’s strategic direction, while also fostering growth and development of your team, creating a motivating and engaging work environment and continuing to build your own leadership skills.

By joining this team, you’ll be at the heart of delivering essential services that keep Parliament running smoothly. You’ll collaborate across diverse functions, lead innovative initiatives, and help shape how we serve both the organization and its people. Working alongside a dedicated management team within PPO and across the House, you’ll have the chance to inspire and grow large operational teams—driving continuous improvement and making a lasting impact on how the House Administration supports Parliament every day.

Qualifications

Education :

• Post-secondary education with successful completion of a college degree, OR an acceptable combination of formal education, training and/or experience.

Experiences :

• Knowledge of building design and construction documentation, and of applicable corporate policies, legislation, and regulations, including occupational health and safety requirements;
• Knowledge of the organisational structure, priorities, and policies of the House of Commons, including the mandate and responsibilities of Building Support Services as well as an understanding of clients’ business environments;
• Experience preparing business strategies, resourcing plans and project plans to support current and future service delivery requirements;
• Experience in the planning and organization of service delivery for custodial services, event planning logistical support and material handling services;
• Experience managing financial, material, and human resources, while ensuring compliance with collective agreements, and terms and conditions of employment while overseeing planned and urgent service demands;
• Experience developing workflows, processes, and practices in a cross functional environment to ensure high-quality service delivery, adequate staffing, and effective problem resolution;
• Experience collaborating with colleagues and partners to identify operational and change issues and support coordinated planning and continuous improvement.

Assets :

• Knowledge of locksmithing services and changing technologies;
• Experience in and knowledge of supply chain management, materiel and warehouse management and the associated planning, research, analysis and evaluation methodologies and strategies