Front of House Supervisor

Overview

Front of House (FOH) Shift Lead

Role Summary

As a FOH Shift lead youre cross-trained to lead the front door and deliver table service. You set the tone at the entrance manage guest flow and provide warm efficient service on the floor. You uphold Boston Pizza hospitality standards support teammates and keep shifts smooth from open to close.

Responsibilities

Employment Type

Part-time or Full-time; must be available at least 2 weekdays and 2 weekend shifts with late-night closing availability. Shifts range from 8-10hrs as business requires (with health breaks)

What Youll Do

• Guest Greeting & Seating : Welcome guests within 30 seconds quote accurate wait times manage the waitlist and seat using a fair rotation.
• Table Service : Take orders upsell appropriately run food / drinks check back process payments and close checks accurately when needed
• Flow & Coordination : Balance server sections coordinate with kitchen bar takeout and delivery; anticipate bottlenecks.
• Standards & Safety : Follow BP brand standards Smart Serve rules and food-safety / cleanliness protocols.
• Guest Recovery : Handle concerns with empathy and escalate when needed; document incidents.
• Team Play : Jump on door expo runner or bus where needed; keep sidework current.

Qualifications

Success Looks Like

Compensation

Hourly wage tip share and / or server gratuities per location policy.

Why Is BP A Great Place To Work

Send Resume and Cover letter to :

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canadas 50 Top Managed Companies for over 20 years in a row . We are committed to the development & growth of our team members integrity philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily Boston Pizza is the place for you!

Required Experience :

Manager

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Experience : years

Vacancy : 1