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CRM Technical Business Analyst
CRM Technical Business AnalystCanadian Cancer Society • Ottawa, ON, CA
CRM Technical Business Analyst

CRM Technical Business Analyst

Canadian Cancer Society • Ottawa, ON, CA
6 days ago
Job type
  • Full-time
  • Permanent
Job description

Job Title :   CRM Technical Business Analyst

Vacancies :   This posting is for (1) new role.

Location :   Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC | Quebec City, QC (Detailed office location information can be found by visiting this link : https : / / cancer.ca / en / contact-us)

Work Model : Hybrid Work Model

Salary Band : 5 ($65,000 - $75,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

The Technical Business Analyst plays a key role in supporting the organization’s Salesforce ecosystem by gathering and translating business needs into clear technical requirements, ensuring the successful delivery, enhancement, and ongoing stability of CRM solutions. This role partners closely with product owners, stakeholders, and technical teams to design scalable, compliant, and user-focused solutions across Salesforce and related platforms.

WHAT YOU’LL BE DOING :

Gathers, analyzes and defines requirements for various teams, managers, decision-makers and departments

  • Lead structured requirements gathering sessions with product owners, SMEs, and cross-functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
  • Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
  • Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with CCS architecture and governance.
  • Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions that adhere to best practices.
  • Support data mapping, data conversion requirements, validation rules, field level requirements, deduplication, and technical integrity checks for new features, enhancements, or integrations. level requirements, duplication, and technical integrity checks for new features, enhancements, or integrations.
  • Support Agile backlog refinement, prioritization, and estimation (grooming) and ensure stories meet Definition of Ready / Done.
  • Develop and execute test plans including functional testing, regression testing, and UAT support to validate system behavior after enhancements, integrations, and releases.
  • Monitor new Salesforce releases, features, and patches, assessing their applicability to CCS and recommending adoption opportunities.

Provides operational support

  • Collaborate with the Salesforce Support and Release teams to troubleshoot, analyze, and resolve production issues across Salesforce objects, automations, integrations, and external platforms.
  • Evaluate and recommend third‑party Salesforce AppExchange solutions and other tooling aligned to CCS ecosystem needs (e.g., data quality, automation, donor experiences, event workflows).
  • Provide configuration support for low‑complexity changes (fields, list views, page layouts, flows, permission sets) where appropriate.
  • Act as a subject matter expert for technical and business processes across Salesforce and related technologies (e.g. Freshservice, Azure DevOps, LMS systems, data pipelines).
  • Maintain detailed documentation including process maps, requirements repositories, release notes, configuration guides, and technical reference materials.
  • Create and update end‑user training materials; deliver targeted training to improve adoption, data quality, and consistent use of Salesforce.
  • Ensure all work aligns with CCS compliance, privacy, data governance, and security standards.
  • Support workflow optimization by recommending improvements that simplify user experience and reduce operational friction.

    • Supports the analysis and selection of data integration

  • Support analysis of data integration requirements across Salesforce, fundraising platforms, volunteer systems, and external data sources.
  • Validate mapping logic, transformation rules, and data quality expectations for large-scale or recurring data uploads.
  • Provide oversight for mass data operations (imports, updates, merges), ensuring accuracy, compliance, and alignment with governance policy.
  • Monitor data integrity and support remediation activities to maintain a reliable single source of truth within Salesforce.
  • Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
  • Other duties as assigned

    • QUALIFICATIONS :

  • Post-secondary education (college diploma or equivalent) in Business Analysis, Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • More than 3 years, up to and including 5 years — CRM solutions experience, preferably including Salesforce implementations, platform enhancements, or nonprofit technology solutions (e.g., Raiser’s Edge, Salesforce NPSP).
  • Experience gathering and documenting business and technical requirements.
  • Experience analyzing and mapping end‑to‑end business processes.
  • Understanding of Agile frameworks for project delivery and backlog management.
  • Experience with data analysis, validation, and data governance practices.
  • Applied knowledge of Salesforce CRM technologies and integrations.
  • Exceptional analytical, problem solving, and technical troubleshooting skills.
  • Strong written, visual, and verbal communication skills; able to translate complex concepts simply.
  • Ability to work under pressure with changing priorities and deadlines.
  • Demonstrated ability to produce clear process documentation, diagrams, and technical specifications.
  • Ability to collaborate effectively within crossfunctional‑functional and technical teams.
  • Salesforce Administrator certification (highly preferred)
  • Salesforce Business Analyst, Platform App Builder or NPSP certifications
  • Training in Agile methodologies, process analysis, or product ownership disciplines
  • Bilingualism (French / English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions
  • Others may apply

    • WHAT YOU CAN EXPECT FROM US :

    CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change :

    COURAGEOUS UNITED CARING RIGOROUS

    We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

    COME AS YOU ARE

    At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

    HOW TO APPLY :

    Qualified candidates are invited to submit their resume, cover letter and salary expectations by March 03rd, 2026

    We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

    OTHER INFORMATION :

    CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act , accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

    Please note that in keeping with the mandate of CCS to model and promote  healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

    Privacy Disclosure

    We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices , visit cancer.ca / privacy.

    AI Disclosure

    We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca / privacy.

    CONNECT WITH US :

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    CRM Technical Business Analyst • Ottawa, ON, CA